0 - 31 years

1 - 2 Lacs

Posted:1 day ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Join our dynamic team providing non-voice chat support for a US-based online retail client (shoes, clothing, electronics, groceries, etc.) acquired by Amazon. Selected candidates will handle customer queries, complaints, and service requests via chat/messages only – no calls! Responsibilities: For Chat Support Executives: Handle inbound chats related to products, returns, orders, complaints, etc. Resolve issues efficiently while maintaining high customer satisfaction. Follow predefined chat handling scripts, SOPs, and protocols. Maintain chat quality and AHT standards. For QA Analysts: Monitor chat interactions for quality and compliance. Provide regular feedback to chat agents. Drive CSAT improvements and training plans. For Team Leaders: Manage a team of 10–12 agents. Handle escalations, reporting, and performance reviews. Ensure daily targets, quality metrics, and attendance adherence.

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