Chat Support Executive

5 - 31 years

2 - 3 Lacs

Posted:15 hours ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Handle inbound and outbound voice calls professionally and efficiently. Respond to customer queries through live chat with clarity, accuracy, and empathy. Provide timely resolutions, ensuring high levels of customer satisfaction. Maintain and update customer records in the system after every interaction. Follow communication protocols, scripts, and compliance guidelines. Understand customer needs and provide relevant information or escalate issues when required. Coordinate with internal teams to resolve customer concerns smoothly. Maintain a calm and professional attitude during challenging interactions.

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