Chat Support Executive

Apptunix is a leading Mobile App & Web Solutions development agency based in Texas, US. We empower cutting-edge startups & enterprise businesses, paving the path for their incremental growth through technology solutions. Established in mid-2013, Apptunix has been dedicated to elevating client interests & satisfaction by providing improved and innovative Software and Mobile development solutions. Our company strongly comprehends business needs and implements them by merging advanced technologies with seamless creativity. Currently, Apptunix employs 250+ in-house experts who work closely & dedicatedly with clients to build solutions tailored to their needs. As a customer support representative at Apptunix, your responsibilities will include: - Responding promptly to customers and generating leads from website traffic. - Communicating with customers through various channels. - Acknowledging and resolving customer queries. - Having in-depth knowledge of our products to answer questions effectively. - Keeping records of customer interactions, transactions, comments, and complaints. - Communicating and coordinating with colleagues as necessary. - Providing feedback on the efficiency of the customer service process. - Ensuring customer satisfaction and delivering professional customer support. Qualifications for this role include: - Proven customer support experience. - Customer orientation and the ability to convert leads from website traffic. - Excellent communication and presentation skills. - Ability to multitask, prioritize, and manage time effectively. - High school diploma or equivalent; college degree preferred. This is a full-time position with work scheduled from Monday to Friday, located in person at our office.,