Posted:1 day ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Respond to customer queries promptly through live chat, emails.
  • Provide accurate, valid, and complete information by using the right tools and processes.
  • Handle multiple chat conversations simultaneously with professionalism and patience.
  • Escalate complex issues to the appropriate internal teams and ensure timely resolution.
  • Identify customer needs and provide recommendations or upsell services where relevant.
  • Meet individual and team KPIs including response time, resolution rate, and customer satisfaction.

Job Type: Full-time

Work Location: In person

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