Chat Support Executive

We're Hiring: Customer Support Associate (Email / Chat) Bangalore Location: Bangalore, India Channel: Digital (Live Chat / Email ) Shift Type: 24/7 Rotational Shifts (Rotational Week-offs) Language Requirement: English Experience Required: 1+ year in customer service (preferably in chat / Email support) Mention HR Vinay on top of the resume for quicker assistance. HR Contact No. - 7899915385/vinay.sachdevk@intouchcx.com (Vinay Sachdev) Interview Process Get ready to showcase your skills! Our selection process is designed to be smooth and efficient: HR Interaction Lets get to know you Assessment Test Show us your aptitude and problem-solving Operations Round Meet with the management team Position Details: Role: Consultant/Sr. Consultant - Customer Support Location: Electronic City, Phase 1, Bangalore Shift Timings: Rotational Night Shifts CTC: Freshers 17k + 4K - 6K Incentives CTC : Experience 17K - 24K + 4K Incentives Exclusive Employee Benefits Complimentary Two-Way Cab Hassle-free commute, every day Free Meals Stay fueled and focused during your shift Comprehensive Health Insurance Your health is our priority PF & Statutory Benefits Secure your future with confidence Interview Details Interviews Happening between Monday to Friday Time: 09:30 AM IST - 3:00 PM IST Venue: IntouchCX, No. 92/1B, Konappana Agrahara, Electronic City Phase 1, Bangalore 560100 Landmark: Adjacent to Kauvery Hospital Documents to Carry Updated Resume (mention HR Shikta on top for quicker assistance) Government ID Proof (Aadhar Card & PAN Card mandatory) Dress smart, bring your confidence, and well handle the rest! See you at the interview your journey starts here. What Youll Do: Assist customers via chat with professionalism and empathy Resolve issues, escalate when needed, and document interactions Meet KPIs like response time and CSAT Share feedback to improve tools and processes You Bring: Excellent written English and typing skills Email and Chat support experience (1+ year preferred) Strong problem-solving and multitasking abilities Flexibility to work shifts (including weekends/holidays) Why Work With Us? Global brand exposure | Learning & growth | Supportive team culture Apply now and start a rewarding career in digital customer experience!