Greetings from IntouchCX ! Urgent Hiring | International Voice - Apply Now! We are currently Hiring for International Voice and Semi-voice Process Customer Service Associate Contact Details: HR - Shikta Mobile number : 8147091054 Email ID : shikta.shriya@intouchcx.com Immediate Joiners Required The role of Customer Support Associate (CSA), will be responsible for: Having daily interactions with the customer to handle issues from end to end via call Going the extra mile to engage customers in solving issues and ensuring satisfaction Quickly and effectively building rapport with customers while diagnosing and resolving issues Providing white glove service and having the ability to provide an overall excellent customer experience Managing customer expectations regarding estimated response times Requirements:- An obligation to deliver exceptional customer service Receive inbound emails and Discord messages to gather and verify required information and do utmost within their power to solve issues submitted Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions Actively read the player, and show empathy and patience Ensure policies and procedures are followed on calls and Discord tickets Critical Skills:- Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation Ability to show high emotional intelligence by remaining calm under pressure while solving the customers concerns Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the clients specific needs Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer Educational/Work Experience and Requirements Must have minimum 6 months experience in customer support Must successfully pass a background check High school diploma or equivalent required Post secondary degree is a plus Benefits:- An attractive compensation package with performance-based incentives Incredible learning and growth opportunities Outstanding rewards and recognition program & employee engagement activities Free Food and Transport while working on-site Medical Insurance To schedule your interview kindly Contact HR Shikta - Call/WhatsApp your CV on 8147091054 or Email to shikta.shriya@intouchcx.com

We’re hiring HR Business Partners (Night Shift) to join our dynamic and growing team at IntouchCX! 🚀 Are you passionate about people, culture, and strategy? Ready to take the next big step in your HR career? We want to hear from you! 📩 Send your resume to: meghana.ramin@intouchcx.com About the Role: As an HR Business Partner, you’ll be a key player in shaping and executing strategic HR initiatives while supporting our fast-paced BPO operations. You’ll collaborate with business leaders to provide impactful HR solutions that align with our organizational goals. Key Responsibilities ⭐ Partner with business leaders to drive HR strategies ⭐ Lead initiatives around employee engagement, retention & performance ⭐ Address and resolve complex employee relations issues ⭐ Advise leadership on compensation, policies & change management ⭐ Monitor HR metrics and make data-driven recommendations ⭐ Support learning & development programs Required Skills & Experience ✅ Proven experience as an HRBP in a BPO setup ✅ In-depth knowledge of HR practices and labor laws ✅ Strong interpersonal and communication skills ✅ Excellent analytical and problem-solving abilities ✅ Ability to influence and partner with leadership ✅ Experience with HRIS platforms At IntouchCX, you’ll enjoy: 🍽️ Free Food Facility 🚖 Free Two-way Cab Service 🗓️ 5-Day Work Week (2 days off) 🕡 Flexible working in Night shift 🏢 World-class workplace with modern amenities, including a vibrant cafeteria!

Greetings from Intouchcx! We are seeking a skilled and customer-focused Chat Agent to provide real-time assistance to customers via live chat. The ideal candidate will deliver exceptional service, resolve queries efficiently, and represent the brand in a friendly and professional manner. The role of Customer Support Associate (CSA), will be responsible for: ➢ Respond promptly and professionally to customer inquiries via live chat while identifying opportunities for process improvement. ➢ Resolve product or service problems by clarifying the customer’s issue and identifying the cause. ➢ Escalate unresolved issues to the appropriate internal teams. ➢ Provide accurate, valid, and complete information using the right tools and resources. ➢ Maintain detailed and clear records of customer interactions. ➢ Meet or exceed key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction. Essential Functions ▪ Committed to providing outstanding customer service at every touchpoint. ▪ Demonstrates strong self-management skills and consistently meets responsibilities. ▪ Identify trends and take an active role in delivering suggestions for process & product improvements ▪ Provides mentorship and guidance to new hires during onboarding and training. ▪ Supports team members by offering insights and recommendations when handling complex or challenging cases. ▪ Contributes to special initiatives and projects based on team priorities and business needs. ▪ Participates in scheduled team meetings and ongoing training to stay aligned with updates and goals. ▪ Willing to take on additional tasks and responsibilities as needed to support the team. ▪ Proficient in using office productivity tools (e.g., Microsoft Office, Google Workspace). ▪ Possesses deep expertise in product functionality, operational workflows, company policies, and service agreements. Critical Skills ▪ Excellent written communication and typing skills. ▪ Proficiency in English ▪ High attention to detail and accuracy. ▪ Strong problem-solving and conflict resolution skills. ▪ Ability to multitask and manage multiple chat windows simultaneously. ▪ Basic technical literacy (familiarity with CRM tools, chat platforms, and helpdesk software). ▪ Empathy and a customer-first mindset. ▪ Demonstrates strong emotional intelligence by staying composed under pressure while effectively addressing customer issues. ▪ Capable of rapidly learning new tools and features, interpreting them through the lens of customer needs and usability. ▪ Applies guidelines consistently and objectively, while exercising sound judgment in complex or discretionary decisions ▪ Thrives in dynamic, high-pressure environments with frequent changes. ▪ Flexible and available to work various shifts, including weekdays, evenings, weekends, and holidays. Educational/Work Experience and Requirements ▪ Must successfully pass a background check ▪ High school diploma or equivalent required ▪ Post secondary degree is a plus ▪ 1+ years of experience in Customer Service Chat or related field Kindly Contact HR Meghana - ac.meghana@intouchcx.com - 9620689154

We are seeking a skilled and customer-focused Chat Agent to provide real-time assistance to customers via live chat. The ideal candidate will deliver exceptional service, resolve queries efficiently, and represent the brand in a friendly and professional manner. The role of Customer Support Associate (CSA), will be responsible for: Respond promptly and professionally to customer inquiries via live chat while identifying opportunities for process improvement. Resolve product or service problems by clarifying the customer’s issue and identifying the cause. Escalate unresolved issues to the appropriate internal teams. Provide accurate, valid, and complete information using the right tools and resources. Maintain detailed and clear records of customer interactions. Meet or exceed key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction. Essential Functions  Committed to providing outstanding customer service at every touchpoint. Demonstrates strong self-management skills and consistently meets responsibilities. Identify trends and take an active role in delivering suggestions for process & product improvements Provides mentorship and guidance to new hires during onboarding and training. Supports team members by offering insights and recommendations when handling complex or challenging cases. Contributes to special initiatives and projects based on team priorities and business needs. Participates in scheduled team meetings and ongoing training to stay aligned with updates and goals. Willing to take on additional tasks and responsibilities as needed to support the team. Proficient in using office productivity tools (e.g., Microsoft Office, Google Workspace). Possesses deep expertise in product functionality, operational workflows, company policies, and service agreements. Critical Skills Excellent written communication and typing skills. Proficiency in English High attention to detail and accuracy. Strong problem-solving and conflict resolution skills. Ability to multitask and manage multiple chat windows simultaneously. Basic technical literacy (familiarity with CRM tools, chat platforms, and helpdesk software). Empathy and a customer-first mindset. Demonstrates strong emotional intelligence by staying composed under pressure while effectively addressing customer issues. Capable of rapidly learning new tools and features, interpreting them through the lens of customer needs and usability. Applies guidelines consistently and objectively, while exercising sound judgment in complex or discretionary decisions Thrives in dynamic, high-pressure environments with frequent changes. Flexible and available to work various shifts, including weekdays, evenings, weekends, and holidays. Educational/Work Experience and Requirements Must successfully pass a background check High school diploma or equivalent required Post secondary degree is a plus 1+ years of experience in Customer Service Chat or related field