Chat Support Executive

Job Description of Chat Support – Travel Industry (Flights Mojo)

Position Title: Chat Support Executive

Company: Flights Mojo

Location: Gurugram, Haryana

Employment Type: Full-time (On-site)

Experience: 1+

Work Schedule: Rotational Offs

About Flights Mojo

Flights Mojo is a leading travel company revolutionizing how travellers book flights and holiday packages across India and the US. We are committed to delivering seamless travel experiences with exceptional pricing and customer service. Join us to be part of a dynamic team shaping the future of travel.

Role Overview

As a Chat Support Specialist at Flights Mojo, you will be the first point of contact for customers seeking assistance via chat. You will help travellers with bookings, modifications, cancellations, and general queries, ensuring a smooth and positive customer experience. This role offers a great opportunity to develop your communication and problem-solving skills in a fast-paced travel industry environment.

Key Responsibilities

• Assist customers through live chat by addressing booking requests, changes, cancellations, and queries
• Provide timely and accurate solutions while maintaining a friendly and professional tone
• Manage multiple chat conversations simultaneously without compromising quality
• Use internal tools and knowledge bases to resolve customer issues efficiently
• Escalate complex or unresolved issues to the appropriate teams promptly
• Maintain detailed records of customer interactions and transactions in the system
• Collaborate with other teams to improve customer service processes and knowledge sharing
• Stay updated with company policies, travel industry trends, and product updates

Learning Outcomes

• Gain hands-on experience in customer service and live chat support
• Develop excellent written communication and multitasking skills
• Learn to handle customer queries with empathy and professionalism
• Understand the travel booking process and industry standards
• Build problem-solving abilities in a dynamic work environment

Candidate Profile

• Excellent written English communication and typing skills
• Strong customer service orientation with patience and empathy
• Ability to multitask and manage time effectively under pressure
• Basic computer literacy and familiarity with chat or CRM tools is a plus
• Prior experience in customer support or chat roles is advantageous but not mandatory
• Interest in the travel industry and eagerness to learn

This role is ideal for candidates looking to start or grow their career in customer support within the exciting travel sector.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Leave encashment
• Paid time off
• Provident Fund

Work Location: In person