Chat Process

Trash tokri service management private limited

1 years

1 Lacs

lucknow

Posted:1 week ago| Platform: GlassDoor logo

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Skills Required

chat support efficiency planning scheduling service collaboration leadership troubleshooting

Work Mode

On-site

Job Type

Full Time

Job Description

A Chat Process executive is responsible for providing customer support and solving queries via chat. They handle customer inquiries, troubleshoot issues, and offer information about products or services. Efficiency in managing multiple chats and maintaining customer satisfaction is crucial.

Project Planning and Execution: You will be responsible for planning, scheduling, and executing chat support projects to meet customer service objectives efficiently.
Problem-Solving and Decision-Making: Your role involves addressing customer queries, resolving issues promptly, and making decisions to ensure customer satisfaction.
Collaboration with Cross-Functional Teams: You will collaborate with various departments to gather insights, share customer feedback, and streamline processes for enhanced customer experience.
Leadership and Mentorship: As a leader in chat support, you may mentor new team members, provide guidance, and contribute to team success through effective leadership.
Process Improvement and Innovation: Continuously identify opportunities for process improvement, implement innovative solutions, and contribute to enhancing the overall customer service experience.
Technical or Customer-Facing Responsibilities: Engage in technical troubleshooting, provide product information, and ensure seamless customer interactions through chat support channels

Job Types: Full-time, Permanent, Fresher

Pay: ₹14,000.00 - ₹15,000.00 per month

Benefits:

Cell phone reimbursement

Experience:

Live chat: 1 year (Required)
English: 1 year (Required)

Work Location: In person

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