Chat Process

As a Chat Process executive, your primary responsibility is to provide customer support and resolve queries through chat interactions. You will handle customer inquiries, troubleshoot issues, and furnish information about products or services to ensure customer satisfaction. Efficiently managing multiple chats is essential in this role. Key Responsibilities: - Project Planning and Execution: You will be tasked with planning, scheduling, and executing chat support projects to meet customer service objectives effectively. - Problem-Solving and Decision-Making: Your role will involve addressing customer queries, resolving issues promptly, and making decisions to uphold customer satisfaction. - Collaboration with Cross-Functional Teams: You will collaborate with various departments to gather insights, share customer feedback, and streamline processes for an improved customer experience. - Leadership and Mentorship: Embrace your role as a leader in chat support by mentoring new team members, providing guidance, and contributing to team success through effective leadership. - Process Improvement and Innovation: Continuously identify opportunities for process enhancement, implement innovative solutions, and contribute to enhancing the overall customer service experience. - Technical or Customer-Facing Responsibilities: Engage in technical troubleshooting, provide product information, and ensure seamless customer interactions through chat support channels. Qualifications Required: - Experience in Live chat: 1 year (Required) - Proficiency in English: 1 year (Required) Note: The company offers benefits such as cell phone reimbursement. The work location for this role is in person. (Job Types: Full-time, Permanent, Fresher),