Chat Process - Professional

1 - 6 years

1 - 4 Lacs

kolkata

Posted:1 week ago| Platform: Naukri logo

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Skills Required

bpo customer service non voice back office chat blended process email non voice process semi voice voice process data entry bpo non voice international chat process chat process customer support mis international process international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description


Roles and Responsibility
  • Handle customer inquiries and resolve issues through chat support.
  • Provide timely and accurate responses to customer queries and concerns.
  • Utilize problem-solving skills to address complex customer issues.
  • Collaborate with internal teams to enhance customer experience.
  • Maintain high levels of product knowledge to effectively support customers.
  • Consistently meet or exceed performance metrics and quality standards.

Job Requirements
  • Minimum 1 year of experience in a chat process or customer service role.
  • Excellent written and verbal communication skills.
  • Ability to work in a team environment and adapt to changes.
  • Strong problem-solving and analytical skills.
  • Proficient in using computer applications and software.
  • Ability to manage multiple tasks and prioritize responsibilities.

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HUMAN BEFORE RESOURCE PRIVATE LIMITED

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