Charge Entry Team Lead

About HRCS Services

HRCS Services is a trusted provider of end-to-end Revenue Cycle Management (RCM) solutions, delivering excellence in medical billing, coding, charge entry, payment posting, and denial management. With a strong focus on accuracy, compliance, and client satisfaction, HRCS continues to build a reputation for operational excellence and integrity.

Role Overview

The Charge Entry Team Lead will be responsible for managing day-to-day operations of the charge entry team, ensuring accuracy, timeliness, and compliance with client-specific and payer requirements. The role involves leading a team of charge entry associates, maintaining quality benchmarks, and coordinating with onshore/offshore stakeholders for seamless revenue cycle execution.

Key Responsibilities

Team & Process Management

• Lead and supervise the charge entry team to ensure timely and accurate entry of all charges into client billing systems.
  
• Allocate workloads, monitor productivity, and ensure adherence to SLAs and turnaround times.
  
• Conduct regular team huddles to review performance, discuss challenges, and share process updates.
  

Quality & Compliance

• Perform periodic quality audits on charge entry files and ensure accuracy above 99%.
  
• Ensure adherence to HIPAA and compliance protocols during data handling and transmission.
  
• Identify process gaps and implement corrective actions to prevent rework and denials.
  

Training & Development

• Provide on-the-job training and guidance to new team members.
  
• Conduct refreshers on payer-specific rules, modifiers, and billing guidelines.
  
• Mentor the team for continuous improvement and skill enhancement.
  

Client Coordination & Reporting

• Liaise with onshore teams for clarification on charge capture issues and updates.
  
• Prepare daily/weekly/monthly performance dashboards and share productivity & quality metrics with management.
  
• Support transitions or new client onboardings with charge entry scope.
  

Escalation & Issue Resolution

• Handle process escalations and provide timely resolution.
  
• Collaborate with coding, AR, and billing teams to resolve data inconsistencies or claim errors.
  

Qualifications & Experience

• Graduate in any discipline (preferably life sciences, commerce, or healthcare).
  
• Minimum 7-10

  years of experience

  in U.S. healthcare RCM, with at least

  12 years in a charge entry lead/supervisor role.

• Strong understanding of

  CPT, ICD, HCPCS codes

  , payer-specific rules, and billing platforms.
• Excellent communication skills (verbal and written).
  
• Proficiency in MS Excel and RCM workflow tools (Epic, eClinicalWorks, Kareo, or similar).
  

Key Skills & Competencies

• Leadership and team management skills.
  
• Eye for detail and accuracy.
  
• Strong analytical and problem-solving abilities.
  
• Ability to perform under tight deadlines and high-volume environments.
  
• Commitment to quality and compliance standards.