CHA - Customer Service

Role & responsibilities

Job Requirement: Customer Service CHA

Position:

Role Overview:

Customer Service Executive CHA

Key Responsibilities:

1. Customer Handling

• Act as the single point of contact for customers regarding customs clearance updates.
  
• Provide timely information on shipment status, duties, and delivery timelines.
  
• Respond to customer queries related to CHA processes, BOE filing, and documentation.
  

2. Documentation & Customs Clearance

• Collect, verify, and prepare import/export documentation (invoice, packing list, bill of lading, COO, etc.).
  
• Coordinate with CHA partners for Bill of Entry (BOE) / Shipping Bill filing.
  
• Ensure correct HS code classification and duty/tax calculation.
  
• Liaise with customs officials to resolve holds, discrepancies, or inspection requirements.
  

3. Coordination & Operations

• Work closely with internal departments (Sales, Operations, Transport) for smooth cargo movement.
  
• Monitor clearance activities at ports, ICDs, and airports.
  
• Ensure timely delivery of cargo after customs clearance.
  

4. Compliance & Reporting

• Maintain records of clearance documents and BOEs.
  
• Ensure compliance with DGFT, GST, and other statutory requirements.
  
• Generate MIS reports for management and customer updates.
  

Key Skills & Competencies:

• In-depth knowledge of

  CHA operations and customs regulations

  .
• Familiarity with ICEGATE, EDI filing systems, and shipping documentation.
  
• Strong communication and customer service orientation.
  
• Problem-solving ability for clearance-related issues.
  
• Ability to work under pressure with time-sensitive shipments.
  

Qualifications & Experience:

• Graduate in Commerce, Logistics, or Supply Chain Management.
  
• 2–6 years of experience in

  customer service – CHA / customs clearance.

• Prior experience in a

  freight forwarding or CHA company

  is preferred.
• Good understanding of Incoterms and international trade practices.

Male candidates only, please note experience candidates from CHA background only.

Interested candidates can share CV at deepali.shahane@lpindia.com/ +91 91 9167207212