Centre Manager - Branch Operations

Roles and Responsibilities:

• Manage end-to-end branch operations for an integrated diagnostics centre
• Responsible for all statutory compliances of Branch - Trade License, Medical Establishment Registration, AERB compliance, Safety Radiation protocols, complete compliance to PNDT ACT, State Medical Council Shops and Establishment Act, Labour Laws, Pollution control Board, Bio Medical Wastage compliance, Fire Safety etc,.
• Responsible for General waste, Pest Control and biohazard waste management. Also to ensure that both Pest Control & Biomedical waste slips are acknowledged by the branch manager themselves before they submit to the corporate office for Payment.
• Responsible for maintenance of all legal documents in both forms Hardcopy and Scanned copy Consent Forms (CT/MRI, Special X-Ray procedures, TMT, Special Lab procedures and PNDT Form F. • All the emergency drugs are checked for expiry and are maintained at all important departments like MRI, CT & Cardiology.
• Also to ensure all the Electricity board requirements with related to Transformers are met and maintained For eg. Fire buckets and Rubber mats near the Transformers.
• Any Maintenance related concerns or Biomedical related concerns – If they are pending more than 48hrs then it needs to be escalated directly to management with a copy to your cluster heads.
• Internal audit readiness • To ensure that every department updates their stock consumptions and record the consumptions up to date. • Credit letters – For Demographic details, correctness of the company selection, correctness of investigations billed. Also verify that whether all the credit patients got the investigations done. If in any case the tests are not performed then should ensure that the credit bill is invalidated. • Discounts – To check the reasons for discounts, to make the staff concerned (marketing /senior admin) acknowledge the discounts by signing against the discounts and to ensure that proper documentation proofs are collected for every discount.

• Responsible for cash management: Cash handover-takeover process in place between the branch cashiers. Acknowledge both the individual cash handover book and the branch cash closing book. System cash collection and the physical cash collection are tallied and are deposited on daily basis. Cash shortage information if any is brought immediately to your notice and you follow the set protocol of raising the voucher from the branch petty cash and replenish the branch collection

• Responsible for branch petty cash expenses and its daily maintenance

To ensure that the Day end Revenue report is sent via mail to finance team

• To ensure that Card settlement takes place daily

• Responsible for all the documents related to Stock movement, Staff Movement, Outsourced employee’s attendance, Generator maintenance etc. maintained at Security

• Lead a team of medical and non-medical professionals to deliver best quality customer experience

• Managing Patient compliance feedback related issues and doing root cause analysis & corrective & preventive action for improving the patient services

• Train, motivate and monitor a large customer facing delivery team

• Responsible for maintenance and upkeep of all equipment and inventory management

• Accountable for compliance of all quality standards for their respective branches

• First level of escalations for customer complaints and ultimate responsibility to resolve complaints

• Coordination with different stake holders for smooth running of day to day operations • Responsible for all compliances and MIS reporting for the centre

• Act like a custodian of the company at the premise

• Responsible for achieving and exceeding revenue targets for the centre

• Responsible for timely staffing for all centre level positions

• Actively Involve in Brand Management by Neighborhood Campaigning etc.

• Be the leader at the location

Apart From the above the position holds such responsibilities that are assigned in due course.