Center Head/Unit Head/Business Head

Center Head / Unit Head / Business Head

Key Responsibilities

• P&L and Revenue Management:

• Develop and execute detailed quarterly plans based on the annual budget, collaborating with teams to achieve targets.
• Identify and monitor key levers for

  top-line achievement and EBIDTA

  .
• Drive

  revenue generation

  by optimizing lead management, conversion rates, and internal fulfillment of services.
• Ensure profitability by analyzing and rectifying lags in various specialties, and optimizing pricing and packages.
• Proactively monitor billing transactions to minimize leakages, and ensure timely collection of receivables.
• Track key metrics such as Average Revenue per Occupied Bed, ALOS, and admissions/discharge TATs.

• Cost Management & Efficiency:

• Track material consumption and gross contribution margins, while analyzing discount percentages to maintain profitability.
• Conduct productivity analysis to

  optimize doctor costs

  and manage unit operating costs efficiently.
• Ensure

  cost and stock optimization

  of both pharmacy and non-pharmacy items, minimizing wastage and loss.
• Collaborate with the Supply Chain Management (SCM) team to ensure optimal product selection and cost leverage.

• Service Experience Management:

• Lead the implementation of the

  Service Experience Plan

  , training and empowering frontline staff to deliver on the brand's promise.
• Monitor customer interactions, actively seek feedback, and institutionalize a culture of continuous improvement through service innovations and value-adds.
• Create a structured mechanism to analyze feedback, ensuring a path for sustained service improvement.

• Operational Excellence:

• Ensure the facility is maintained to high standards, and clinical protocols are strictly adhered to.
• Collaborate with IT to optimize technology, improving both the

  customer experience and employee workflow

  , and implementing controls to prevent billing fraud.
• Manage inventory efficiently, ensuring optimization and control.
• Ensure the facility is

  audit compliant

  and all statutory licenses and agreements are up to date.

• Clinician Engagement:

• Serve as the key point of contact for consultants, building strong rapport and integrating visiting consultants into the unit's culture.
• Actively work with clinician teams to improve patient care outcomes and service experience.
• Identify and build

  new specialties

  to increase footfalls and conversions.

• Quality & Clinical Governance:

• Coordinate and support

  NABH certification

  , surveillance audits, and post-audit closures.
• Actively monitor

  clinical quality indicators

  and participate in key committee meetings (e.g., Mortality, Infection Control).
• Collaborate with medical services to organize educational seminars and conferences.

• People Management & Leadership:

• Lead, manage, and motivate the unit team, fostering an environment where employees are trained and empowered to achieve goals.
• Celebrate successes and recognize outstanding performance to build a culture of high achievement.

• Business Development:

• Facilitate

  community outreach activities

  and organize promotional campaigns to build the brand and attract potential customers.
• Gather market intelligence and track competitor activities to inform and fine-tune marketing strategies.

Qualifications

• Education:

  A master's degree in Hospital Administration (

  MHA

  ) or a Master of Business Administration (

  MBA

  ).

• Experience:

  8-14 years of relevant experience in a leadership role within the healthcare industry.

To Apply

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