Posted:2 weeks ago|
Platform:
On-site
Full Time
Service Delivery
Schedule and allocate tests for Global Hub Examiners
Share relevant results with Test Centers
Act as point of escalation for Test Centre queries relating to Local Examiners
Send Apportionment timetables to Global Hub Examiners
Supporting Examiners during live tests across multiple time zones
Approving center requests for Global Hub Examiner support
Assists managers with implementations of new processes
Scheduling training events, practice sessions and assessments for VCS Examiners
This will include following a troubleshooting guide that will be provided to them to help fix and triage issues, Carry out super user tasks to help resolve test day issues
Act as the interface between GIS/China support teams and examiners
Act as the interface between examiners and Global Examiner hub team
Delivering efficiency by meeting & exceeding listed KPIs, Process transactions as per process guidelines, Other responsibilities as identified during the development of the role, Stakeholder Management
Develops good working relationships with appropriate colleagues throughout the British Council and in the relevant functional disciplines (VCS, Delivery) to facilitate the effective provision of high quality and customer-focused services and advice, Quality Management
Achieving quality related KPIs of the process, Ensuring that Process Compliances are followed, Taking continual improvement initiatives in the process, Internal Customer Focus
Responds knowledgeably and professionally to enquiries within VCS, to ensure internal customers receive high quality, prompt, and timely service and/or advice
Refers on to others only complex enquiries, or those outside own area of expertise
Uses a range of enquiry, research, and analytical approaches to ensure they have an accurate understanding of the internal customers business needs and concerns before providing appropriate services, advice or problem-solving support, Minimum/essential
British Council
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