Center Head

About the Company

Unacademy is India's largest learning platform, built with a mission to democratize education for every learner. What began as a humble YouTube channel has evolved into a robust education ecosystem that brings together top educators, high-quality content, and cutting-edge technology. We serve millions of learners across the country, empowering them to succeed in competitive exams, pursue professional upskilling, and build strong academic foundations. With a deep commitment to learner success, Unacademy is redefining how India learns one student at a time.

About the Role

We are seeking an experienced and dynamic Center Head to lead the operations, performance, and growth of our learning center. This role requires a strategic leader who can manage day-to-day operations, drive admissions, ensure academic excellence, and deliver exceptional learner and parent experience. The ideal candidate combines strong business acumen, people management, and operational efficiency with a deep passion for education.

Responsibilities

• Operational Leadership:

  Oversee all aspects of the center's operations, including academic delivery, admissions, student engagement, and infrastructure management.

• Team Management:

  Lead, mentor, and motivate academic and non-academic staff to achieve performance and service excellence.

• Admissions & Revenue Growth:

  Drive admissions through local marketing initiatives, community engagement, and effective counseling processes to meet enrollment and revenue targets.

• Academic Excellence:

  Ensure high-quality learning experiences by maintaining teaching standards, monitoring educator performance, and implementing feedback systems.

• Parent & Student Relations:

  Build strong relationships with students and parents, addressing concerns promptly to ensure satisfaction and retention.

• Performance Monitoring:

  Track and analyze center-level KPIs, attendance, student performance, and feedback data to identify improvement areas.

• Process Improvement:

  Implement best practices and standardized processes to enhance efficiency, consistency, and overall center performance.

• Compliance & Safety:

  Ensure adherence to company policies, operational protocols, and safety guidelines.

• Collaboration:

  Coordinate with central teams (Marketing, Academics, HR, and Operations) to align center goals with organizational strategy.

Qualifications

• Bachelor's degree required; Master's degree preferred
• 5+ years of experience in center or branch management, preferably in the education or service industry
• Strong leadership, communication, and stakeholder management skills
• Proven experience in driving operational excellence and meeting business targets
• Data-driven decision-maker with an analytical mindset
• Customer-focused approach with the ability to handle multiple priorities efficiently

Required Skills

• Strong leadership and communication skills
• Operational efficiency
• Data-driven decision-making

Preferred Skills

• Experience in the education or service industry
• Stakeholder management