Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in thane
>
Kotak Life Insurance
>
CEC - Unit Manager - Inbound-Customer Experience Center-Contact Centre

CEC - Unit Manager - Inbound-Customer Experience Center-Contact Centre

Kotak Life Insurance

5 - 10 years

7 - 12 Lacs

thane

Posted:1 day ago| Platform:

Apply

Skills Required

contact center ip platforms customer experience management credit cards customer service customer engagement sales customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role
CEC - Unit Manager - Inbound

CEC - Unit Manager - Inbound-Customer Experience Center-Contact Centre Inbound
Department Customer Experience Center Location Thane/Noida Reporting Relationship CEC Head Position Grade Associate Vice President/Vice President Job Role

Responsible for management of the Inbound teams for Liabilities/Assets or Cards

Partnering & collaborating with sponsoring business Verticals for new mandates

Meeting Budgeted Productivity and Cost to Income ratios as per Service level agreements with Principals.

Ensuring superior service & sales delivery for a range of diverse financial services in a highly quality focused and challenging environment.

Strategize and implement procedures and policies to ensure high quality customer experience.

Ensuring strict adherence to the internal control & monitoring processes for ensuring timeliness, quality and standards as per the bank requirements.

Maximization of opportunity arising out of the customer engagement at CEC and creation of requisite efficient workflows.

About The Role

Graduate or MBA

Experience in Customer Service atleast 5 yrs+, with an overall experience of around 12-15 years

Contact center exposure in a banking / credit cards skill preferred.

Experience in managing large teams (300+ FTEs)

Knowledge of Contact Center IP platforms.

Advancedpeople management and leadership skills

Broad product and industry awareness

Ability to persuade, influence and negotiate effectively at all levels within the organization.

Excellent sales track record for liability, asset and TPP sales through different channels.

Good communication & Interpersonal Skills.

Eye for details.

Presentation skills

More Jobs at Kotak Life Insurance

Sales Manager Mega Drive 09-May-25

Chennai

2 - 7 yrs

INR 2 - 7 Lacs

Associate Recruitment And Development Manager

Bhopal, Indore, Chandigarh

2 - 4 yrs

INR 1 - 4 Lacs

Recruitment Development Manager_ Kotak Life Insurance.

Rajahmundry, Vijayawada, Belgaum

1 - 6 yrs

INR 2 - 5 Lacs

Managing Partner For Kotak Life insurance Mega Walkin 09-May-25

Chennai

2 - 7 yrs

INR 2 - 6 Lacs

Premier Acquisition Manager-RL SALES-Sales

Mysuru

1 - 6 yrs

INR 3 - 5 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Kotak Life Insurance

Insurance

Jaipur

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

CEC - Unit Manager - Inbound-Customer Experience Center-Contact Centre