Job
Description
RED Global are working with a large customer based in India. Our customer is a large Business Enterprise providing core professional services. Project Details: Role: CCaaS Implementation Consultant Start date - ASAP Duration - 12 months initial contract + possible extension. Job Location: PAN India Capacity: 5 Days/Week Mode: Remote Language - Fluent English. Technical Requirements: Experience implementing voice and non-voice contact center platforms such as Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, etc. Solid understanding of voice protocols (TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing). Familiarity with CTI systems or voice recording solutions. Experience with VOIP, dialers, ACD, IVR, SBC. Knowledge of video conferencing, instant messaging, voicemail, DID, carriers, and SIP/VOIP technologies. Understanding of UCaaS and CPaaS platforms, cloud contact centers, integrations (e.g., MS Teams), and tools like Wireshark. Experience with CRM systems such as Salesforce Service Cloud, knowledge base systems, and customer portals. Background in telecom and call center integration, including SIP protocol and RTP packet handling. Proficiency in Groovy and JavaScript.
