Catchment Sales Manager

Role & responsibilities

SCOPE OF WORK

The DTC ( Direct-to-Customer) business aims to leverage 50 million homes opportunity in India by providing simplified services and great and consistent customer experience. Catchment Sales Manager in DTC is a frontline sales role responsible for managing a retail outlet as well as driving broadband business in a dedicated catchment with a team size of 7-12 executives through customer service, market activations, network expansion and stakeholder management.

EXPECTED DELIVERABLES

• Manage store operations SOPs, handle customer queries and escalations
• Drive postpaid business for catchment through walk-in and walkout models
• Online Lead Management from Integrated Lead management system
• Ensure network expansion and timely installations by coordinating with market planning, marketing and Home Delivery Org
• Performance Tracking and governance large off roll team (7 -12)
• Understand market demographics and increase market visibility through BTL activities as per customer segments
• Drive broadband business, maintain good relationships with residential and market association to drive rollout and generate business
• Increase upselling and cross-selling to new and existing customers in catchment

HOW YOULL SUCCEED

• Build a culture of serve to grow in stores
• Ensure robust planning to start strong
• Drive discipline in store and cash compliance
• Simplify communication for the field executives to understand
• Keep team motivated through team connects, rituals and R&R
• Building strong relationships with internal as well as external stakeholders and resourcefulness
• Partner Management (in LCO towns)

WHAT IT TAKES

• Broadband and network knowledge
• Inventory management
• Analytical Mindset & basic MS office
• Drive for results and Execution Excellence
• Ownership
• Influencing
• Build and maintain relationships