Personal Banker

Department:

Position Overview

Personal Banker (Deputy Manager)

Key Responsibilities

1. Customer Relationship Management

• Act as the primary point of contact for walk-in and existing customers.
• Build and maintain long-term relationships with high-potential clients.
• Provide assistance with account-related queries, service requests, and financial advisory.

2. Sales & Business Development

• Achieve monthly and quarterly targets across liabilities, assets, insurance, and investment products.
• Cross-sell and upsell banking products such as savings accounts, fixed deposits, credit cards, personal loans, insurance, and mutual funds.
• Generate leads through customer interactions and local market outreach.
• Participate in branch-level campaigns and promotional activities.

3. Operational Excellence

• Ensure error-free processing of customer transactions and documentation.
• Adhere to banking regulations, internal policies, KYC/AML guidelines, and audit standards.
• Coordinate with internal teams to provide swift resolution to customer concerns.

4. Risk & Compliance

• Maintain data accuracy and confidentiality as per regulatory norms.
• Monitor customer accounts for unusual activities and report red flags.
• Ensure 100% compliance in all branch operations related to customer onboarding and servicing.

Key Skills & Competencies

• Strong communication and interpersonal skills.
• Sales-driven mindset with the ability to meet targets.
• Good understanding of retail banking products and financial services.
• Problem-solving ability with customer-first approach.
• Basic proficiency in MS Office and banking systems.

Qualifications & Experience

• Graduate/Postgraduate in any discipline (preferably in finance, business, or commerce).
• 24 years of experience in retail banking, customer service, or financial sales.
• Experience handling customer portfolios and achieving sales targets is preferred.

Role Hierarchy

• Position:

  Deputy Manager Personal Banker