Regional Saving Account Manager

SECTION I: BASIC INFORMATION

Job Title: Regional Savings Account Manager

Job Code-Grade AVP Management Band Middle Management Department Retail Banking Location-Reporting to-No. of Direct Reports-
SECTION II: ROLE SUMMARY The role holder is responsible for developing and executing a robust savings account led Household business strategy for the designated region through in-depth engagement with branch/cluster/regional/zonal level leaders. The position requires deep engagement to drive sustainable household banking and strengthen the SA performance across channels in the region. The incumbent will be a key catalyst for building a strong liability book by championing cross selling of SA, RD/FD, and Third-Party Products (Investment, YSL, MF), lending & credit cards hence increasing product penetration. S/he should be able to provide the necessary product support as required by the field team to deliver on defined objective of building a sustainable savings account book thereby being a catalyst towards building liability book for his assigned geography. The incumbent will have to continuously monitor and optimize business quality, productivity, and compliance. S/he should possess strong SA product knowledge and should have relevant field experience of driving the overall business through active engagement with the branches and regional leadership. SECTION III: KEY RESPONSIBILITIES/ACCOUNTABILITIESStrategic/ Managerial Responsibilities

• Should have the ability to effectively engage with cluster/regional/zonal management and articulate/present the progress on defined business objectives.
• Should work smartly to manage his relationships with multiple layers across branches/clusters and other product support groups.
• Effectively use positive influencers and counter negative influencers to drive and meet business objectives.
• Lead training initiatives to upskill teams on product knowledge and sales pitches for SA and investments.

Core Responsibilities

• Accountable for building the overall SA book, NRV growth for the region.
• Drive the SA acquisition, CIB book growth strategically by providing necessary support/ analytics to the region
• Enhance customer experience by cross-selling RD/FD, Investment, Mutual Funds, hence building a sustainable SA Book growth.
• Drive digital activation, account aggregator penetration, consistent usage of digital channels, tax payments
• Build strong partnerships with RWAs, key societies, clubs/ associations to promote family-based banking solutions and leverage cross-sell opportunities for household business.
• Track teams productivity across parameters and monitor daily book movement along with the sourcing quality of the region.
• Provides expertise to field teams on overall business that includes Acquisition, Retention and Enhancements in SA AMB.
• Maintain the quality of SA business in line with the stated organization and regulatory objectives.
• Actively engage with branch leadership and drive the centrally strategized agenda for the assigned geography effectively.
• Develop an understanding of problems faced by customers and employ existing or new methods to find solutions timely.
• Analyze regional trend and market offerings to help in fine-tuning customer offerings. Help build product features to suit market requirements.
• Drive digital banking adoption for SA and investments customers.

People Management or Self-Management Responsibilities

• Handling internal and external stakeholders and demonstrate good Interpersonal skills to facilitate stakeholder support on all processes/system alignment.
• Individual with a go-getter attitude, should be able to work independently by collaborating with multiple business groups in driving bank's SA and investment business strategy.

Risk and Internal Control Responsibilities

• Foster high standards in customer onboarding, documentation compliance, and service quality.
• Work towards mitigating risks arising out of Mule/ AML, strengthen compliance culture towards Household business
• Implement the risk policies and processes and ensure that existing business meets the stipulated regulatory guidelines.
• Highlights any untoward customer issues and helps correct the process wherever required.
• Should continuously monitor the sourcing quality and bring forth any anomalies across any markets under his assigned geography.

SECTION IV: ELIGIBILITY CRITERIAMinimum Qualifications

• Post-Graduate or MBA from a recognized university
• MBA From premium business schools will be preferred

Years of Experience

• 8-12 years of experience with retail branch banking / SA and investment product teams

SECTION V: COMPETENCIES & KEY PERFORMANCE INDICATORSCustomer Focus

• Listens to and demonstrates an understanding of customers stated needs.
• Delivers customer value through timely and quality execution.

Professional Entrepreneurship

• Takes proactive and constructive action at work with little or no direction from others.
• Displays responsibility for problems, initiatives and tasks that lie within the domain of own role

Drive for Results

• Seeks to understand the rationale for key decisions and understands implications for own role/ actions.
• Displays a sense of urgency to deliver outcomes as per stated timelines.
• Reacts to challenges by displaying an optimistic demeanor

Influence and Impact

• Uses simple persuasion techniques to achieve the desired result / action / commitment from others.
• Responds to stated requirements of internal/ external stakeholders by keeping a solution-oriented mindset

Focus on Quality

• Ensures adherence to quality standards in work/service delivery, identifies opportunities for improvement in routine course of work.
• Adheres to laid down systems, procedures and identifies opportunities to enhance efficiency in own sphere of work through incremental improvement

Leadership Abilities

• Displays awareness and understanding of the external environment relevant to own area of work and can assess their impact on the business in which he operates.
• Translates the Banks vision to own sphere of work and defines plan for achievement of the growth and scale objectives.
• Actively seeks, identifies, and promotes opportunities to try out new idea.
• Sets performance expectations at the department level, monitoring performance, providing measurement systems, driving accountability, and rewarding high performance.
• Enables empowerment by assigning clear challenging tasks with definitive accountabilities, resources, and authority.
• Coaches and mentors employees to develop required skills, provides dev

Enables Change

• Displays the ability to depart from traditional methods/behaviors and adapting quickly when situational constraints require new or different approaches.
• Cascades the vision for change, and leads required transformation in structure, processes, and capability to ensure a smooth transition.
• Encourages team members to respond positively to changes, encouraging discussion, responding with empathy to their anxiety.

Interested candidates can share the cv on karishma.sansi.ext@yes.bank.in