360 Catalog Management Jobs - Page 13

Create update&maintain product listing on our website and marketplace amazon,flipkart Conduct regular audit of catalog content&correct error,duplicate or missing detail.Prepare data sheet including title,description,attribute,image,pricing,inventory.

E-Commerce Business Roles Individual Job Descriptions 1. E-Commerce Executive / Online Sales Manager Location: Jabalpur / Bhopal / Nagpur Experience: 14 years Key Responsibilities: Manage seller accounts on Amazon, Flipkart, Meesho, JioMart, Snapdeal, Paytm Mall, IndiaMART, and Shopify Create and manage product listings, pricing, inventory, and order processing Monitor account health, returns, reviews, and platform compliance Analyze sales trends, optimize listings and ads to boost conversions Key Skills: Amazon Seller Central, Flipkart Seller Hub, Excel, Marketplace Listings, Order Management 2. Digital Marketing Executive (Performance Marketing) Location: Jabalpur / Bhopal / Nagpur Experience: 1–5 years Key Responsibilities: Plan, execute, and manage ad campaigns on Google, Facebook, Instagram, Amazon, and Flipkart Analyze ad performance, ROI, and adjust strategies accordingly Keyword research, A/B testing, retargeting, and audience segmentation Key Skills: Google Ads, Meta Ads, Amazon Ads, Campaign Optimization, SEO, Analytics 3. Graphic Designer (Product & Ads Creative) Location: Jabalpur / Bhopal / Nagpur Experience: 1–3 years Key Responsibilities: Design banners, product creatives, infographics, and promotional graphics Prepare high-quality product images for listings Key Skills: Photoshop, Canva, Illustrator, Creative Design, Image Editing 4. Content Writer / Product Description Specialist Location: Jabalpur / Bhopal / Nagpur Experience: 1–3 years Key Responsibilities: Write SEO-friendly titles, bullet points, product descriptions, and A+ content Prepare engaging content for ads, website, blogs, and promotional emails Key Skills: Content Writing, SEO, Product Copywriting, Amazon A+ Content 5. Warehouse & Logistics Coordinator Location: Jabalpur / Bhopal / Nagpur Experience: 1–4 years Key Responsibilities: Oversee daily dispatch, packaging, and inventory management Coordinate with courier partners for shipping and returns Key Skills: Logistics, Inventory Management, Courier Coordination, Dispatch Operations 6. Customer Support Executive Location: Jabalpur / Bhopal / Nagpur Experience: 1–3 years Key Responsibilities: Respond to customer inquiries via calls, emails, and chats Handle complaints, refunds, order tracking, and product queries Key Skills: Customer Service, Communication, CRM Tools, E-commerce Platforms

Responsibilities: * Manage product listings & catalogs * Process orders accurately * Schedule dispatches efficiently * Oversee inventory levels & order fulfillment * Ensure timely delivery through efficient order management

As an E-commerce Executive to manage and grow our online sales channels. Will be responsible for the day-to-day operations of our e-commerce platforms, ensuring a seamless customer experience, driving online sales. E-commerce Platform Management Required Candidate profile Manage and maintain the company's e-commerce platforms. Ensure product listings are accurate, up-to-date, and visually appealing, including high-quality images and compelling descriptions.

Selected Intern's Day-to-day Responsibilities Include Work with large B2B accounts to maintain consistency across product catalog for images, messaging & product description Convert raw data to listing-ready content which would be then live on the website Ensure product listing QC across the website and adherence to the brand guidelines Contribute to reducing and solving issues in the catalog for optimizing the speed of the catalog upload process Build on product messagingset them apart from others to give them a unique selling point Ensure competition benchmarking to pick up on the cues of whats trending Work alongside business, and procurement lead in managing, reviewing inventory, and the entire ordering process

Role & responsibilities 1. Cataloguing: Build and maintain structured, well-organized catalogues across travel, dining, gifting, and lifestyle categories. 2. Data Accuracy: Regularly audit and update data to ensure it's complete, current, and error-free. 3. Vendor Coordination: Follow up with partners to collect or verify information and ensure timely updates. 4. Team Support: Assist the concierge team with data-based queries and help create usable internal tools or dashboards. 5. Ad-hoc Tasks: Handle one-off data pulls, reports, and support tasks as needed. 6. Clean, structure, and maintain partner and service data in our internal catalogues (e.g., itineraries, restaurant data, gifting options, etc.) 7. Ensure data accuracy, freshness, and categorization across multiple formats and sources 8. Coordinate with external vendors and partners to verify details, update information, or follow up on gaps 9. Support miscellaneous backend operations and data requests from the concierge team 10. Work with the product and ops teams to optimize internal databases and dashboards for better usability Preferred candidate profile 1. 13 years of experience in data handling, cataloguing, or operations 2. Comfortable with Excel/Google Sheets, basic data tools, and formatting large datasets 3. Strong attention to detail, organization skills, and ability to follow SOPs 4. Proactive communicator with the ability to chase and close vendor conversations 5. Bonus: Experience working with curated content (travel, food, luxury) 6. Maintain 95%+ freshness of catalogued data 7. Keep error rate below 2% 8. Close 90% of vendor follow-ups within 72 hours 9. Deliver ad-hoc tasks on time, 90% of the time Perks and benefits Travel Allowances + PF For More information Reach out at jennifer.ar@cielhr.com or call @ 8240645865

As an E-commerce Executive to manage and grow our online sales channels. Will be responsible for the day-to-day operations of our e-commerce platforms, ensuring a seamless customer experience, driving online sales. E-commerce Platform Management Required Candidate profile Manage and maintain the company's e-commerce platforms. Ensure product listings are accurate, up-to-date, and visually appealing, including high-quality images and compelling descriptions.

Area Manager - Operations About Us: Summary: This role involves gaining a thorough understanding of the growth trends across various categories, including Supermarkets, F&V, M&P, Retail, FMCG, FMCD, Healthcare & Wellness, and Lifestyle. The individual will be responsible for ensuring timely store cataloging, managing stock levels and store audits, overseeing both current and new merchant relationships, handling the complete order lifecycle, leading a team of store executives, and tracking key store performance metrics. This is an On-field role. It is a 6 day shift base working with rotational weekoff Responsibilities: Category Expertise and Merchant Management Category Understanding: You will need to develop a deep understanding of growth trends and dynamics in different sectors like Supermarkets, FMCG, Healthcare, Lifestyle, and others. This knowledge will help you align store offerings with market demand and growth opportunities. Merchant Management: This involves managing existing merchant relationships to ensure they meet operational standards, product availability, and quality. Store Operations and Catalog Management Store Cataloging: A key responsibility is to ensure that all products and services are accurately cataloged in the system. This involves organizing them into correct categories, ensuring up-to-date product details, pricing, and availability, all within the required timelines. Stock Management and Audit: Managing inventory effectively is crucial. You will oversee quality checks, stock levels and conduct audits to ensure there are no discrepancies in stock records. Pricing Strategy: You will be responsible for ensuring that product pricing is competitive by maintaining pricing parity with key competitors. This includes monitoring competitor pricing trends and adjusting your pricing accordingly to remain attractive to customers Order and Fulfillment Management / Order Lifecycle: You will oversee the entire order process, from order creation to fulfillment and delivery. This includes ensuring that orders are accepted and packed as per defined TATs,, managing any issues that arise during the order process, and ensuring ground-level resolution based on tickets raised by customers. Team Leadership and Performance Monitoring Team Management: Leading and managing a team of store executives will be a core responsibility. Youll need to ensure that your team is motivated, properly trained, and able to carry out their tasks efficiently. Providing guidance, setting expectations, and maintaining communication within the team will be essential for success. Store Metrics and Performance: Monitoring and improving key performance indicators (KPIs) will be critical. This could include metrics like sales performance, inventory turnover, merchant performance, or customer satisfaction. Youll need to use this data to drive decisions and make operational improvements. Requirements: Proven working experience of 3-5 years in sales/business development/cataloging/quick commerce operations Excellence communication and influencing skills Strong ethics and discretion while dealing with customers Drive for result, able to demonstrate/quantify success relative to established targets and metrics Strong bias for action, problem solving and ownership Ability to develop strong relationships with stakeholders and be a team player Exposure to the start up environment is an added advantage Basic Excel skills

We are looking for a creative and skilled Graphic Designer to join our team at Neeti Udyog. The ideal candidate will have a passion for design, a strong understanding of design & marketing principles and the ability to communicate ideas visually. This role involves designing social media creatives (posts, reels, etc.), catalog management, lead tracking, and digital marketing to drive engagement and sales growth. Key Responsibility - Catalog Management - Update listings, create new concepts, and ensure accurate branding. Social Media | Website Management Design engaging Instagram posts, reels, and stories. Create layouts, illustrations, infographics, and other visual assets that align with brand guidelines and objectives. Marketing & Sales Growth Run marketing campaigns, increase engagement, and drive project inquiries.

GW Sports App is looking for E-Commerce Executive to join our dynamic team and embark on a rewarding career journey. Managing product listings, including adding new products, updating descriptions and images, and ensuring accurate pricing. Analyzing sales data to identify trends and make data-driven decisions to improve the company's e-commerce performance. Responding to customer inquiries and resolving any issues that may arise. Collaborating with suppliers to ensure timely delivery of products and accurate product information. Excellent project management and organizational skills, with the ability to multitask and prioritize effectively. Excellent written and verbal communication skills.

Manage product listings and optimize content for our website. Monitor and analyze website performance and suggest improvements. Collaborate with marketing and sales teams to enhance online presence and drive sales.

Key Responsibilities Manage day-to-day operations of the Hotpack Webstore including product uploads, inventory sync, and order processing. Monitor online sales, traffic trends, and customer behavior to identify growth opportunities. Collaborate with marketing and design teams to execute promotional campaigns, banners, and content updates. Optimize product listings with SEO-friendly content and visuals to improve conversion rates. Analyze data and generate reports on KPIs including traffic sources, bounce rate, conversion, and sales performance. Coordinate with logistics, IT, and customer service teams to ensure a seamless customer experience. Suggest and implement strategies to enhance UI/UX and increase customer retention. Stay updated on emerging e-commerce tools, technologies, and best practices.

Manage Amazon, Flipkart, Myntra, Ajio, etc. Create listings, run ads, optimize listings, track orders/returns, analyze trends, resolve platform issues, and explore new sales channels like exhibitions and retail. Boost sales & brand visibility. Required Candidate profile Should have past experience working with e-commerce marketplaces. Should be able to create and manage listings. Should be able to troubleshoot issues on marketplaces if any.

Job description Position Description The Web Assistant - Uploads is responsible for assisting the Web team with the daily onboarding processes of The Future Perfect website, ensuring that it is accurate and up to date. Primary responsibilities include creating product pages and custom builders, data entry, and supporting with miscellaneous tasks. The applicant must have strong attention to detail and experience with data entry in an e-commerce environment. Primary Job Responsibilities Creating catalog assets and product pages, including pricing, product options and variants, visual assets, technical data, and more. Review vendor price lists to ensure accurate pricing is represented across products and product variants. Able to create additional website pages, for exhibitions, marketing initiatives, and more. Organize assets, including file renaming and filing appropriately for internal use. Routinely merchandise incoming work on the website according to web standards. Keep track of all assigned projects and questions to escalate issues with your team lead. Communicate stock changes with various stakeholders. Data Auditing Experience. Key Qualifications for Success Strong attention to detail to ensure tasks are completed thoroughly and correctly. Must have strong knowledge of Excel/Google Sheets, Google Suite, LOOM and Wordpress; familiarity with Slack and project management tools. Ability to manage multiple projects at different timelines and levels of complexity, defining priorities with your team lead. Mandates: Must have 2+ years of data entry experience. Priority will be given to candidates with data entry experience in complex e-commerce environments. Must have strong written and verbal communication skills in English. Comfortable working in Night Shifts.

Create, upload & manage product listings on Amazon Optimize product titles, bullet points, descriptions, & back-end keywords for SEO & visibility Collaborate with the cross teams to ensure high-quality images & A+ content Conduct regular audits

Responsibilities: * Manage product listings & catalogs * Execute e-commerce marketing * Process orders efficiently * Optimize online sales through catalog management * Ensure timely order fulfillment

About the Role We are seeking a detail-oriented and results-driven E-Commerce Associate to manage and optimize our Amazon Seller Central account. The ideal candidate will be responsible for day-to-day operations, including product listings, inventory management, order processing, performance monitoring, and driving sales growth through data-driven strategies Key Responsibilities: • Amazon Seller Central Management: Maintain and optimize the company's Amazon storefront, including product uploads, listing optimization (titles, descriptions, keywords, and images), and pricing updates. • Inventory & Order Management: Monitor and manage inventory levels, coordinate with the warehouse or fulfillment center, and ensure timely order processing and shipping. • Advertising & Promotions: Set up and manage Amazon PPC (sponsored products, brands, and display) campaigns. Analyze performance and adjust bids/targeting to maximize ROI. • Content Optimization & SEO: Conduct keyword research and apply SEO best practices to improve organic visibility and conversion rates on Amazon listings. • Performance Monitoring: Track key metrics such as Buy Box percentage, Account Health, IPI score, product reviews/ratings, and ensure compliance with Amazon policies. • Customer Service Support: Respond to customer inquiries, resolve complaints, and manage returns/refunds through Amazons communication tools. • Reporting & Analysis: Generate weekly/monthly reports on sales performance, ad spend, and inventory status. Use insights to suggest and implement improvements

The candidate should have experience in Catalog management in Ecommerce market places, especially Amazon market place experience is must .Interested candidates may contact 9152031092

Job Description At Ultrahuman, were not just building products—we’re shaping a category. And behind every best-selling product is a listing that converts, a catalog that’s clean, and content that speaks to the customer. As a Catalog Specialist – Marketplaces , you’ll sit at the intersection of content, commerce, and conversion—owning the presentation layer of our products across Amazon and other global marketplaces. We’ve consistently broken into top category rankings by obsessing over how our products are discovered, understood, and experienced digitally. From smart structuring to persuasive content and tactical SEO, our catalog has been a core driver of growth—and we’re ready to take it to the next level. This role is your opportunity to transform content into a competitive edge and play a direct role in shaping how the world engages with our products. Responsibilities Catalog Management Maintain and optimize product catalogs across Amazon Seller Central for multiple global marketplaces, including the US, UK, Canada, and Germany. Proactively identify and troubleshoot listing errors, such as suppressed ASINs and incorrect product data. Work closely with Seller Support and Amazon AVS teams to resolve catalog issues efficiently. Partner with internal Amazon teams, external agencies, and Amazon representatives to ensure best-in-class product catalog management. New Item Setup & Product Launches Populate and submit New Item Setup (NIS) templates for new product launches across multiple marketplaces. Maintain comprehensive NIS trackers in Excel to monitor launch progress and ensure timely go-live dates. QA and troubleshoot new listings to ensure PDP accuracy, optimized content, and correct categorization before launch. Content Optimization & Conversion Funnel Management Optimize product listings by uploading enhanced content via flat files and bulk uploads, ensuring alignment with best practices. Conduct regular catalog audits to ensure high-quality product images, accurate product descriptions, and correct metadata are reflected on Amazon PDPs. Maintain real-time content trackers to monitor content accuracy, update descriptions, and track ongoing optimizations. Analyze product views, conversion rates, and add-to-cart performance, implementing data-driven improvements to boost engagement and sales. Performance Analysis & Continuous Improvement Monitor catalog health and optimize conversion funnels, ensuring high discoverability, strong SEO rankings, and reduced drop-off rates. Track key performance indicators (KPIs) such as traffic, CTR, and conversion rates, identifying optimization opportunities, including reviews and ratings. Work cross-functionally with marketing, design, and operations teams to enhance creatives and improve product listing performance. Requirements Qualifications Educational background in marketing, business, e-commerce, or a related field. 3-5 years of experience in Amazon marketplace catalog management, product listing optimization, and conversion funnel analytics. Hands-on experience with Seller Central, flat file uploads, bulk listing management, and PDP optimization. Proficiency in Excel, Amazon flat files, bulk upload tools, and data analytics for performance tracking. Strong understanding of Amazon SEO best practices, enhanced content (A+ Content), and PDP optimization techniques. Ability to identify inconsistencies, troubleshoot errors, and maintain catalog integrity across multiple geographies. Preferred Experience Experience handling Amazon operations across multiple regions (US, CA, UK, DE, EU, etc.). Ability to analyze catalog performance metrics and make informed decisions to improve traffic, engagement, and conversion rates. Experience with A/B testing creatives, analyzing the impact on conversion rates and iterating based on insights. Proven ability to work with marketing, design, and operations teams to enhance product listings and maximize sales. Self-starter with strong time management skills, the ability to prioritize tasks, and a proactive approach to problem-solving. This role offers the opportunity to own and optimize Ultrahuman’s marketplace presence, ensuring our catalog and content drive maximum engagement and conversions. If you thrive in fast-paced e-commerce environments and have a passion for data-driven catalog management, we’d love to hear from you!

Required: Should be able to translate business problems into solution leveraging the out of the box configuration capabilities of Zuora as well as technical solution based on Zuora APIs, data exports and advanced configuration. Should be expert in Zuora Product Catalog, Bill Runs, Payment Runs concepts. Should know how to build Invoice Templates, Email templates and Communication Profiles. Should know Subscription management via amendments, renewals etc. Should know about Zuora Salesforce packages and how to configure those. Should have knowledge of Zuora REST APIs and Call Outs. Should know how to set up roles and permissions in Zuora. Should know Zuora reporting module Should we aware of Zuora object model. Should be able to provide technical expertise in integrating Zuora with other applications. Should be able to train other resources in Zuora Salesforce basic knowledge/experience is preferable. CPQ experience is preferable. Should have expertise on Zuora Workflows. Zuora Revenue Recognition is preferable. Preferred: Should we aware of Zuora object model. Should be able to provide technical expertise in integrating Zuora with other applications. Should be able to train other resources in Zuora Salesforce knowledge/experience preferable. CPQ experience is preferable. Zuora order metrices is preferable. ERP systems experience is preferable. Experience with solution implementation in the areas of order-to-cash, finance, accounting is preferable. Location - Mumbai, Gurugram,Kolkata,Pune

Role & responsibilities Oversees a team of analysts that analyze and enrich master data elements and optimize the flow of data between users and stakeholders. Ensures master data integrity in key systems as well as maintaining the processes to support the data quality. Identifies areas for data quality improvements and helps to resolve data quality problems through the appropriate choice of error detection and correction, process control and improvement, or process design strategies Ensures quality of master data in key systems, as well as development and documentation of processes with other functional data owners to support ongoing maintenance and data integrity. In collaboration with subject matter experts and data stewards. Defines and implements data strategy, policies, controls, and programs to ensure the enterprise data is accurate, complete, secure, and reliable. Understanding the chaotic world of ecommerce mediums today, pick the trends. Provides assistance in resolving data quality problems through the appropriate choice of error detection and correction, process control and improvement, or process design strategies collaborating with subject matter experts (SMEs) and data stewards. Manages, analyzes, and resolves data initiative issues and manages revisions needed to best meet internal and customer requirements while adhering to published data standards. Preferred candidate profile Working experience in Catalogue creation and management. Exposure to product listing. Should have good hold on analytics and exposure to adobe analytics will be desired. Strong writing/editing/proofreading skills and an excellent portfolio. Catching details in a product just by looking at an image Prioritizing and multitasking various forms of writing Cross functioning with the other teams inputs, especially Merchandize. Bachelor's degree or equivalent combination of education and experience. Bachelor's degree in information science, data management, computer science or related field preferred. Five or more years of experience in data analysis and catalogue or computer programming. Experience working with industry standards, regulations, and guidelines in database warehousing and other relevant systems.

We are seeking for a skilled E-commerce Executive to join our team. The ideal candidate should have understanding of e-commerce operations, with a focus on cataloging on marketplace like Amazon, Flipkart, Myntra & AJIO & Listing optimization. Required Candidate profile • Develop and maintain detailed product catalog on various e-commerce platforms like Myntra & AJIO. • Ensure accurate and up-to-date product information, including descriptions, images, and pricing.

FirstCry is hiring for *Catalogue Manager* at Pune location. A Catalogue Manager is responsible for overseeing the development, organisation, and maintenance of a company's product catalogue. This role ensures that product information is accurate, up-to-date, and effectively presented to customers. Heres a detailed job description for a Catalogue Manager: Job Summary: The Catalogue Manager is responsible for managing and optimising the companys product catalogue. This includes maintaining accurate product information, coordinating with various departments to ensure consistency, and leveraging data to enhance catalogue performance. The ideal candidate will possess strong organisation skills, attention to detail, and the ability to work cross-functionally. Key Responsibilities: - Catalogue Management: Develop, update, and manage the product catalogue to ensure all items are accurately represented. - Maintain product descriptions, specifications, pricing, and images in the catalogue. - Data Management: Oversee the collection, entry, and validation of product data from various sources. Analyze catalogue performance metrics and implement improvements based on data insights. Monitor and address data discrepancies and resolve issues promptly. - Cross-Functional Coordination: Collaborate with sourcing and merchandising teams to gather and update product information. Work with IT and e-commerce teams to ensure seamless integration of catalogue data with online platforms. - Content Creation and Optimization: Ensure product descriptions and marketing content are compelling and aligned with the company’s branding. Implement SEO best practices to enhance online visibility and search ability of catalogue items. - Quality Assurance: Conduct regular audits of the catalogue to identify and correct errors or inconsistencies. Implement quality control processes to maintain high standards of accuracy and completeness. Gather and incorporate feedback from users and stakeholders to improve catalogue usability. - Reporting and Analysis: Generate reports on catalogue performance, including productivity, sales trends, customer preferences, and inventory levels. Provide insights and recommendations for catalogue improvements based on analysis. - Monitor competitor catalogues and industry trends to ensure the company’s catalogue remains competitive. - Customer Experience: Ensure the catalogue enhances the customer experience by providing accurate and detailed product information. Address customer inquiries and feedback related to catalogue content. - Team Building & Monitoring Productivity - Assist in building a cohesive team by providing support and fostering a collaborative work environment.Monitor team productivity, identify areas for improvement, and implement strategies to enhance performance. - System Modifications & Enhancements - Collaborate with Product, Tech, and other departments to make necessary modifications and enhancements to catalog management systems. - False Inventory Control - Manage and rectify issues related to false inventory and analyse the reports to clean the high ageing inventory. - Structure & Strategy Planning of Categories - Develop and implement strategies for organizing and structuring product categories to optimize catalog navigation and user experience. Qualifications: - Yrs of Exp : 4+ Years - Education: Any Graduate / Post Graduate - Experience: Proven experience in catalogue management, product information management, or a similar role. Skills: - MS Excel: Proficiency in Excel for data analysis, reporting, and inventory management. Ability to analyze data and generate actionable insights. - Inventory Management: Experience in managing and controlling inventory to ensure accuracy and availability. - SEO Knowledge: Understanding of SEO best practices to optimize product listings and improve search visibility. - Product Knowledge: Deep understanding of the products in the catalog to ensure accurate representation and effective merchandising. - Customer Focus: Strong focus on enhancing the customer experience and addressing customer needs. - Project Management: Ability to manage projects from inception to completion, ensuring timely delivery and quality outcomes. - People Management: Experience in leading and managing teams to achieve productivity and performance goals. Strong leadership skills – should have preferably lead a team of atleast 5-6 team members - Strong organizational and project management skills. - Excellent attention to detail and accuracy. - Proficiency in catalogue management software and tools. - Strong communication and interpersonal skills. - Good Communication Skills: Excellent verbal and written communication skills to interact with team members, stakeholders, and vendors. - Problem Solving: Strong problem-solving skills to address and resolve issues effectively. Interested candidates can share their CV via mail - shruti.singh@firstcry.com

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Data Catalog Engineering. Experience5-8 Years.

Job Title E-commerce Manager Experience 9-15 Years Location Chennai : . E-commerce Operations: Manage and update product listings, descriptions, and pricing on e-commerce platforms. Ensure accurate and timely uploads of inventory and product information. Coordinate with logistics and warehouse teams to ensure timely order fulfillment. 2. Reporting and Analytics: Prepare and present weekly and monthly performance reports. Track and analyze sales data, customer behavior, and platform metrics to identify trends and opportunities. Monitor and improve key performance indicators (KPIs) such as conversion rates, traffic, and average order value (AOV). 3. Retail Metrics and Insights: Utilize retail metrics to optimize product performance and align with business goals. Conduct competitor analysis to benchmark pricing, promotions, and product performance. 4. Creative and Strategic Thinking: Collaborate with the marketing team to develop strategies for increasing online visibility and engagement. Propose and implement innovative ideas to improve the customer shopping experience. Contribute to the planning and execution of sales campaigns and promotional activities. 5. Digital Marketing (Optional): Assist with basic digital marketing activities, including SEO, SEM, and social media advertising. Collaborate with the marketing team to execute targeted campaigns for e-commerce platforms. Skills and Qualifications: Experience: 9+ years in e-commerce, preferably in apparel or beauty categories. Education: Bachelor’s degree in Business, Marketing, or a related field. Skills: Proficiency in MS Excel and data analysis. Strong understanding of retail metrics and e-commerce operations. Excellent communication and interpersonal skills. Creative thinking and problem-solving abilities. Passion for growth, learning, and staying updated with industry trends. Bonus Skills: Knowledge of digital marketing tools and techniques. Key Competencies: Attention to detail. Analytical mindset with the ability to interpret data and provide actionable insights. Team player with the ability to collaborate across departments.