Cashier/Customer Service

1. Job Summary

The Cashier / Teller is responsible for handling day-to-day cash transactions, ensuring accurate record-keeping, and maintaining excellent customer service standards. The role involves managing deposits, withdrawals, and other member-related transactions efficiently and in compliance with the organization’s operational, audit, and KYC/AML policies.

2. Key Responsibilities

A. Cash Handling and Transactions

• Receive and disburse cash accurately against valid instruments such as vouchers, cheques, or withdrawal slips.
• Handle deposits, withdrawals, loan repayments, and account payments.
• Maintain and balance daily cash transactions at the end of each working day.
• Verify cash denominations, detect counterfeit notes, and maintain proper cash custody.
• Ensure that all transactions are recorded promptly and correctly in the system.

B. Customer Service and Relationship Management

• Greet and assist customers courteously, maintaining a professional and friendly approach.
• Address customer queries, requests, and complaints effectively within the defined service time.
• Provide information to customers regarding account balances, deposits, withdrawals, and product details.
• Educate customers about society’s financial products, services, and digital channels (e.g., online payments, mobile app, etc.).
• Promote cross-selling of society’s products such as Fixed Deposits, Recurring Deposits, and Loan Schemes.
• Maintain confidentiality and ensure trust and satisfaction in every customer interaction.

C. Records and Reporting

• Maintain up-to-date registers, ledgers, denomination slips, and cash balance sheets.
• Assist in preparing daily cash reports, reconciliations, and submission to the Branch Manager/Accounts section.
• Support internal and external audits by providing required documentation and reports.

D. Compliance and Security

• Follow all KYC, AML, and internal audit guidelines strictly.
• Ensure secure handling and storage of cash, keys, and transaction documents.
• Immediately report any irregularities, discrepancies, or suspicious transactions.
• Maintain a clean, organized, and professional counter area.

E. Coordination and Support

• Coordinate with other staff and departments to ensure smooth branch operations.
• Assist in deposit collection drives, loan disbursement, or other member service activities as directed.
• Support branch operations during peak hours and ensure end-of-day reconciliation.

3. Required Qualifications and Skills

• Education: Graduate in Commerce / Finance / Business Administration (preferred).
• Experience: 1–3 years of relevant experience in a cooperative society, bank, or financial institution.
• Skills and Competencies:
• Strong numerical and accounting accuracy
• Excellent communication and customer-handling skills
• Proficiency in computer operations (MS Office, Tally, or Core Banking Software)
• High level of honesty, integrity, and punctuality
• Ability to work efficiently under pressure

4. Work Environment

• Location: Branch Office / Head Office counter operations
• Work Hours: As per branch working hours (may include weekends if required)
• Nature of Role: On-site, member-facing, and cash-handling position

5. Key Performance Indicators (KPIs)

• Accuracy and timeliness of transactions
• Quality of customer service and feedback
• Compliance with operational and audit standards
• Error-free reporting and reconciliation
• Contribution to customer satisfaction and retention

Job Type: Full-time

Pay: ₹9,653.90 - ₹21,953.07 per month

Benefits:

• Health insurance

Work Location: In person