Job
Description
CTI has been a leading AV provider for over 35 years. Since we began in 1988, our mission has been simple: to provide a fantastic customer experience. At CTI, our biggest asset is our people, and we know that sometimes the most awesome employees don t fit the typical mold. If you are hardworking, friendly, and know the importance of fantastic customer service, you could be a good fit at CTI. We have developed a collaborative and lively working environment, where the best and the brightest show up to work each day ready to have fun and employ their passion for and knowledge of technology in everything they do. This creative atmosphere helps us apply and share our skills with our clients, who seek quality, high-end AV and Conference Solutions. So, what are we looking for? We are looking for an Care Team Specialist for our Pune location whose attitude, skills, and work ethic will embody our mission to provide a fantastic customer experience . Somebody who is passionate about AV. We take pride in our employees, known in the industry as customer-focused problem-solvers who can get the job done. What are your responsibilities? Prepare and manage customer service quotations and renewal documents with accuracy and timeliness. Track contract renewal cycles and proactively engage with customers and sales teams ahead of expirations. Consult with customers to understand their challenges and objectives to fully assess service needs. Act as a liaison between customers and internal teams, ensuring client requirements are met and partnerships are strengthened. Maintain accurate records and reporting for quoting and renewal activities using CRM and other platforms. Provide clear communication and follow-up to internal and external stakeholders. Proactively offer ideas and insights to improve the customer experience. Contribute to process improvements and documentation in support of service operations efficiency. Perform other duties, as needed. Will you fit in? Our employees fearlessly embrace the company culture and applicants who merely want to punch in their timecards every day are not what we are looking for. You can work independently with minimal guidance but aren t afraid to ask the right questions when you need help. You have strong verbal and written communication skills and can be the face of our company to our clients. Does experience count? 2-5 years of experience in customer service, sales/service operations, or quoting/contract administration roles. Strong organizational and communication skills, with the ability to manage multiple deadlines. Proficient in Microsoft Office Suite; experience with CRM systems is a plus. Understanding of service contracts, quoting processes, and pricing models preferred. Fluent in English, both written and verbal; multilingual skills are a plus. Ability to work independently and flexibly across time zones, with reliable overlap to U.S. business hours. A positive, dependable, and enthusiastic attitude toward helping customers and solving problems. Conference Technologies, Inc. is an equal opportunity employer. We do not and shall not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations.
