Care Coordinator

Job Description:

Responsibilities:

• Engage with the patients over various calls to understand their current medical health status, past medical/surgical history, medications taken, labs done etc.
• Understand if the patient has any additional requirements – medications, labs, dietitian, physiotherapists etc.
• To effectively engage the patients in giving complete medical history and determine if they have any deviations from the recommended treatment plan
• Provide patients with the psychosocial support needed to cope with chronic, acute or terminal illnesses
• Monitor patients to evaluate the progress of their health conditions and probe them in the correct direction in case of any alarming symptoms reported
• To smartly handle patient queries and provide responses from pre-defined FAQs.
• Understand if the patient is compliant with Labs, Medications, and Diet & coach them effectively in order to be compliant with the prescribed treatment plan as provided by their treating physician
• Develop and implement individualized care plans that address the unique needs of high- risk patients.
• Provide continuous support, motivation, and education to patients through regular check- ins via phone, video calls, and messaging.
• Educate patients on risk reduction strategies, healthy lifestyle changes, medication adherence, and self-care techniques
• Provide wellness, lifestyle and diet tips wherever deemed necessary
• Proactively identify if the patient is showing any symptoms or deviation from his care path
• To collaboratively work with the Program Manager in identifying new trends, and new insights and effectively managing patient compliance

Skills:

• Excellent knowledge and interpretation of medical conditions and medical terminologies
• Effective Patient medical history-taking skill
• Coaching the patient to be compliant with different medical parameters
• Excellent communication with clarity in speech; Ability to articulate and talk to the patient clearly without ambiguity
• Active Listening skills, being compassionate with the patients
• Passionate about the role and have patient care as a priority
• A natural conversationalist: Should be well-read and can engage patients on a variety of topics. Pleasant disposition, naturally pleasing to talk and have a positive attitude
• Handling complaints and resolving grievances and conflicts that the patients might have Entering, transcribing, recording, storing, or maintaining information in written or electronic form
• Collaboration is key; should be a team player and can bridge the gap across all departments.

Prefered Languages:

English, Tamil. Other regional language is beneficial

Qualification:

M. Sc., Psychology (or) Counselling Psychology (or) MSW (or) M. Sc (Nutrition Science or Forensic Science)

Location:

HSR Layout, Bangalore. According to the client requirements, after 2 to 3 months, work location will be change to Chennai.

Job Type: Full-time

Pay: ₹21,000.00 - ₹27,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Ability to commute/relocate:

• Bengaluru District, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Clinical counseling: 1 year (Preferred)

Language:

• English (Required)
• Tamil (Required)

Location:

• Bengaluru District, Karnataka (Preferred)

Willingness to travel:

• 100% (Required)

Work Location: In person