Care Coordinator

In the role of Patient Care Coordinator at Luma Fertility, you will play a crucial role in guiding patients through the complexities of fertility treatments to ensure a seamless and positive experience. Your primary responsibility will be to serve as the main point of contact for patients, providing education, support, and compassionate care throughout their treatment journey. To excel in this position, you will need to have a compassionate and empathetic nature, along with strong communication and organizational skills. Key Responsibilities: - **Patient Liaison:** Address patient inquiries, provide support, and ensure a compassionate experience throughout their treatment journey. - **Coordinate & Organize:** Generate journey maps, facilitate tests, and document procedures to ensure smooth workflow. - **Education & Guidance:** Educate patients about IVF processes, treatment options, and empower them to make informed decisions. - **Care Coordination:** Collaborate with medical staff to coordinate appointments, tests, and treatments for timely patient care. - **Emotional Support:** Provide empathetic support to patients and their families, offering referrals to counseling or support groups as needed. - **Follow-up:** Monitor patient progress, address concerns, and keep them informed of upcoming steps in their treatment plans. - **Feedback & Improvement:** Gather patient feedback to improve the patient experience and contribute to clinic policies. - **Administrative Duties:** Maintain accurate records, schedule appointments, and assist with insurance verification and billing inquiries. Qualifications: - A degree in BHMS, BAMS, or BDS is required. - An MBA in Healthcare is preferred. - 3+ years of experience in a patient-facing role, preferably in healthcare or fertility services. - Strong communication, interpersonal, and organizational skills. - Compassionate and empathetic nature with a passion for women's health. - Proficiency in EHR systems and Microsoft Office Suite. By joining Luma Fertility, you will have the opportunity to shape the future of healthtech and make a significant impact. You will work in a collaborative and supportive environment that encourages innovation, growth, and offers professional development opportunities along with competitive salary and comprehensive benefits package.,