Care Account Operations Manager

Toast

8 - 13 years

4 - 8 Lacs

bengaluru

Posted:3 hours ago| Platform:

Apply

Skills Required

training customer satisfaction critical care workflow issue resolution customer relationship data integrity lead coach troubleshooting salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Lead, coach, and develop a team of agents, ensuring accuracy and excellence across tickets, calls, and chats.
Drive ongoing training on processes, troubleshooting, and product knowledge to enhance team capability and performance.
Manage escalations and complex customer issues, including those from senior leadership, with professionalism and urgency.
Partner cross-functionally to identify and implement process improvements that drive efficiency and customer satisfaction.
Foster open communication by proactively addressing team concerns, sharing insights, and promoting a culture of feedback and collaboration.
Oversee fraud case management, ensuring sound judgment, adherence to policy, and timely resolution.
Ensure effective use of Salesforce, NetSuite, and other internal/external tools to manage workflow and maintain data integrity.

Do you have the right ingredients(Requirements)

Overall 8 years relevant 2-3 years of experience leading, coaching, and performance managing a team (e.g., Team Lead or Manager role).
3+ years of experience in customer-facing roles with a strong focus on customer satisfaction and experience.
Proven ability to operate independently and manage competing priorities in a dynamic, fast-paced environment.
Passion for developing people and nurturing their professional growth.
Strong problem-solving and communication skills, with the ability to resolve complex customer issues effectively.
Experience in Restaurant, SaaS, or FinTech environments is a plus.

More Jobs at Toast

Workday Security Solutions Architect

Chennai

5 - 8 yrs

INR 25 - 35 Lacs

Senior Software Engineer - Backend (Java)

Bengaluru

5 - 9 yrs

INR 7 - 11 Lacs

Director, Customer Care

Bengaluru, Karnataka, India

8 - 8 yrs

Salary: Not disclosed

Manager, Customer Care - Kitchen

Bengaluru, Karnataka, India

Experience: Not specified

Salary: Not disclosed

Software Engineer 1

Bengaluru, Karnataka, India

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.