Calling Executive

We are looking for a responsible and proactive Calling Executive to handle follow-ups related to credit sales. The role involves communicating with customers, verifying ledgers, and coordinating with field collection staff to ensure timely payments. The ideal candidate should be confident, organized, and skilled in customer handling over phone calls.

Key Responsibilities:

• Make regular follow-up calls to customers regarding materials taken on credit.
• Verify and confirm customer ledger details, outstanding amounts, and resolve any discrepancies.
• Assign field visits to Collection Executives based on customer payment history and urgency.
• Consistently send reminders to customers through calls, WhatsApp, and messages to ensure timely collection.
• Build a good rapport with customers while maintaining firmness regarding due payments.
• Maintain daily calling reports, follow-up logs, and update internal systems or Excel sheets.
• Coordinate with the Accounts, Sales, and Field teams for smooth collection operations.
• Escalate critical non-paying cases to the management when required.
• Keep accurate records of calls, responses, promises, and commitments from customers.

✅ Required Skills:

• Excellent verbal communication and interpersonal skills
• Confidence in making professional calls and convincing customers
• Basic knowledge of MS Excel / Google Sheets / CRM
• Organized approach with good time management
• Ability to work under pressure and meet collection goals
• Familiarity with ledger or credit-related processes is a plus

Job Type: Full-time

Pay: ₹12,000.00 - ₹14,000.00 per month

Benefits:

• Provident Fund

Work Location: In person

Expected Start Date: 11/07/2025