Caller

Company Description

YBN University, based in Ranchi, Jharkhand, India, is a leading educational institution dedicated to delivering high-quality education at undergraduate, postgraduate, and doctoral levels across various disciplines. The university provides a contemporary learning environment supported by state-of-the-art infrastructure, modern classrooms, and advanced laboratories. With a team of skilled faculty, it emphasizes a blend of theoretical knowledge, practical learning, and industry-relevant education. YBN University is deeply committed to research, innovation, and holistic development by organizing activities such as cultural events, workshops, and seminars to foster student growth. For more information, visit https://ybnu.ac.in.

Role Description

This is a full-time, on-site role based in Ranchi for the position of Tele caller at YBN University. The Caller will handle outbound and inbound calls to assist prospective students, provide accurate information about the university’s programs, assist with inquiries, and support the admissions process. Additionally, the role entails documenting call-related information, following up with inquiries, and coordinating with internal departments to ensure a smooth communication workflow.

Qualifications

• Excellent verbal communication skills to answer queries professionally and resolve concerns effectively
• Proficiency in interpersonal skills and the ability to build rapport with diverse individuals
• Basic computer skills including MS Office and data entry proficiency
• Attention to detail and ability to keep accurate call records and documentation
• Ability to manage time productively and work efficiently in a fast-paced environment
• Prior customer service or telecommunication experience is an advantage
• Knowledge of academic programs and admissions processes is preferred
• Fluency in multiple languages, including English and Hindi, is desirable