Call Quality Auditor

Job Description

Company Description CG-VAK Software is a leading offshore software development company with 30 years of industry experience, serving clients across the USA, UK, Canada, Europe, Australia, Singapore, and South Africa. With a team of over 525 skilled professionals, CG-VAK delivers innovative Software product engineering solutions, custom software, web applications, mobile apps, eCommerce and infrastructure managed services. The company's client-centric approach and commitment to cutting-edge technologies ensure robust, scalable, and future-proof solutions. As a multi-million-dollar public limited company, CG-VAK Software is dedicated to empowering businesses and driving their success in the digital world. Role Description This is a full-time on-site role for a Call Quality Auditor located in Coimbatore. The Call Quality Auditor will be responsible for monitoring and evaluating call quality, ensuring adherence to company standards, identifying areas of improvement, and providing feedback to improve overall service quality. The role involves conducting regular audits, analysing call data, maintaining quality assurance standards, and collaborating with team members to implement quality improvement initiatives. Qualifications Quality Auditing, Quality Control, Quality Management skills Strong Analytical Skills and Quality Assurance skills Experience in monitoring and evaluating call quality Excellent written and verbal communication skills Attention to detail and ability to maintain high standards Degree in a relevant field or equivalent work experience Show more Show less