Call Centre BPO Executive

Job Description

Handle customer inquiries via phone, email, chat, or in-person. Provide accurate, valid, and complete information using the right tools and processes. Resolve customer issues efficiently and follow up to ensure resolution. Keep records of customer interactions and update customer accounts. Escalate unresolved issues to the appropriate internal teams. Maintain a high level of professionalism and empathy. Provide feedback to management on recurring issues and customer concerns.