Customer Support Executive

Job Description

Respond promptly and professionally to customer inquiries via phone, email, chat, or social platforms. Resolve customer issues effectively and efficiently while ensuring a high level of customer satisfaction. Document customer interactions and maintain accurate records in the support system. Escalate unresolved issues to the appropriate internal teams. Provide feedback to management on common customer issues and potential improvements. Follow up with customers to ensure their issues are resolved. Stay up-to-date with product knowledge and company policies. Meet or exceed performance metrics, such as response time, resolution time, and customer satisfaction scores.