Call Centre Associate

Greetings from Kotak Life Insurance!!

Kotak Life is hiring for apprenticeship program for PCVC Call Centre.

Interested candidates register yourself in the mentioned link or call on 9619847910.

Registration Link:

https://ddei5-0-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2fforms.gle%2fGK2VfTzjJMsthZTv6&umid=FC334A32-290D-5A06-8A23-01BED7B66B91&auth=0e008862a70d6b20cfca0af982705d926c945c62-2880943441e893876c1314d909bb3897d3de490b

Job Location : Mumbai

Qualification: Higher Secondary (12th Pass) only

Languages required: Tamil/ Hindi/ English

Roles & Responsibilities:

Handle Inbound Video call customers to complete the Pre login verification.

Verify the details submitted by the customer/Sales at the time of policy selling and Documents submitted are matching.

Ensure APLVC is completed by the Right Party only.

Should maintain a Professional behaviour with the customer throughout the APLVC process.

Give complete and correct information on all the product purchased by the customer.

Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.

Meet targets on productivity and Quality as well as Net Promoter score (NPS)as defined from time to time.

Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.

Adherence to Information Security norms & quality process norms.

To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Stipend:

Please Note: We need Candidates without a PF Account