Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in kolkata
>
Fusion CX
>
Call Center Voice Process

Call Center Voice Process

Fusion CX

0 - 5 years

4 - 8 Lacs

kolkata

Posted:6 days ago| Platform:

Apply

Skills Required

voice process bpo service delivery usage focus voice support e-commerce customer service associate operations recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role

As a Customer Service Associate Premium Voice Process, you will manage customer interactions through voice calls, ensure clear and professional communication, and deliver a consistent service experience aligned with defined operational guidelines

Key Responsibilities

Handle customer interactions through voice support
Communicate clearly and professionally to address customer queries
Maintain accuracy and quality in customer interactions
Follow process guidelines and operational standards
Meet individual performance expectations related to service delivery
Work collaboratively with team members and supervisors

Responsibilities may evolve based on operational requirements.

Job Requirements:

Education

Graduation

Experience

Minimum 6 months of BPO experience

Skills & Competencies

Good verbal communication skills
Ability to handle voice-based customer interactions confidently
Customer-focused approach with a professional attitude
Ability to work in a structured, office-based environment

More Jobs at Fusion CX

Sales Executive

Navi Mumbai, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Banking Executive

Howrah, West Bengal, India

Experience: Not specified

Salary: Not disclosed

Customer Care Executive

Kanchrapara, West Bengal, India

Experience: Not specified

Salary: Not disclosed

Account Payable Executive

Kolkata

2.0 - 4.0 yrs

INR 2 - 5 Lacs

Chat Support Executive

Navi Mumbai, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.