Call Center Representative

Exela Technologies

1 - 4 years

2 - 5 Lacs

pune

Posted:3 days ago| Platform:

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Skills Required

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Work Mode

Hybrid

Job Type

Full Time

Job Description

Key Responsibilities:

Contact debtors via phone, email, mail to collect payments on past-due accounts
Negotiate repayment plans and payment terms within company guidelines
Maintain accurate and detailed records of all communications and payment arrangements
Follow up on payment commitments and ensure timely receipt of funds
Handle disputes and complaints with patience and professionalism
Ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and other relevant regulations
Meet or exceed individual and team collection targets

Skills for Customer Service Rep:

Proven customer support experience or experience in a similar role
Strong communication and interpersonal skills
Ability to multi-task, prioritize, and manage time effectively
Familiarity with CRM systems and practices
Problem-solving skills and attention to detail
Patience and a positive attitude

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