Call Center Representative

As a Call Center Representative based in Mumbai, your role will involve handling both inbound and outbound customer calls. You will be responsible for managing customer inquiries, providing accurate information, resolving customer issues, and ensuring overall customer satisfaction. It is crucial to maintain customer records, adhere to company protocols, and uphold a professional demeanor in all customer interactions. Key Responsibilities: - Handling inbound and outbound customer calls - Managing customer inquiries and providing accurate information - Resolving customer issues to ensure customer satisfaction - Maintaining customer records and following company protocols - Upholding a high level of professionalism in all customer interactions Qualifications Required: - Customer Service Representatives and Customer Support skills - Strong Interpersonal Skills - Dedication to achieving high levels of Customer Satisfaction - Basic Computer Literacy skills - Excellent communication and problem-solving skills - Ability to work effectively in a team environment - Previous experience in call center operations is a plus - High school diploma or equivalent,