Call Center Executive

Job Title: Call Center Executive
Location: The Venkat Center for Aesthetic Health – Banashankari, Bangalore
Employment Type: Full-Time

About Us

The Venkat Center for Aesthetic Health is a leading cosmetic surgery and aesthetic healthcare facility in Bangalore, dedicated to patient care, clinical excellence, and operational efficiency. We are looking for a Call Center Executive to manage patient inquiries, appointments, and follow-ups at our Banashankari unit.

Key Responsibilities

• Handle incoming and outgoing calls, WhatsApp messages, and email queries from patients.
• Schedule, confirm, and follow up on patient appointments efficiently.
• Provide accurate information regarding treatments, services, pricing, and doctors’ availability.
• Maintain a database of patient interactions and update records in the hospital management system (Zenoti).
• Coordinate with front desk and medical staff for patient requirements.
• Ensure prompt response to patient complaints or escalations and escalate issues to the supervisor when needed.
• Assist in lead generation, marketing campaigns, and promotional follow-ups as required.
• Maintain a professional, courteous, and patient-focused approach in all communications.

Qualifications & Skills

• Minimum 12th pass or Graduate; preference for candidates with experience in healthcare or call center operations.
• Excellent communication skills in English and Kannada (both verbal and written).
• Proficiency in MS Office and hospital management software is a plus.
• Ability to multitask, handle pressure, and maintain confidentiality.
• Strong interpersonal skills and a friendly, professional phone etiquette.

Work Timings

• 9:30 AM – 6:30 PM (6 days a week).

Compensation

• Competitive salary based on experience and performance.

How to Apply

Interested candidates may apply through Indeed or send their updated CV to operations@venkatcenter.com with the subject line “Application – Call Center Executive”.

Job Type: Full-time

Pay: ₹12,515.19 - ₹31,700.21 per month

Benefits:

• Provident Fund

Language:

• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 9035538336