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Manipal Hospitals - Dhakuria
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Call Center Executive

Call Center Executive

Manipal Hospitals - Dhakuria

2 - 3 years

|

1 - 3 Lacs

Posted:3 hours ago| Platform:

Apply

Skills Required

call center operations inbound calls call center management calls voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Answer incoming calls from customers in a timely and courteous manner.
Listen actively to understand customer needs and concerns.
Provide accurate information about products, services, policies, or procedures.
Record detailed notes of customer interactions in the call management system.
Maintain knowledge of company products, services, and promotions.
Follow call center scripts and guidelines while maintaining a personalized and empathetic approach.
Meet or exceed individual and team performance metrics, including call handling time, customer satisfaction, and first-call resolution.
Handle customer complaints professionally and escalate complex issues to supervisors or relevant departments.
Collaborate with team members and support continuous improvement initiatives.
Adhere to company policies, data protection regulations, and confidentiality standards.

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Manipal Hospitals - Dhakuria

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