Call Center Executive

3 years

1 - 2 Lacs

Posted:5 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

About the Role

The role is to initiate, enable and conclude insurance sales (motor / health) for customers as a telecaller through the call/contact centre setup. The incumbent will report to the Team Leader for the vertical. Experience in call centre is a must; insurance experience is good to have.

Your key goals and responsibilities

  • Take care of inbound / outbound calls to take up insurance sales (motor / health) through telecalling set-up.
  • Call potential customers based on leads / database assigned to assist sales of insurance products as a broking set up.
  • Understand and learn products of different insurers to pitch the right product as per customer need and use.
  • Develop and sustain effective customer relations to be able to cross-sell & upsell.
  • Using sales scripts given by the company to drive sales and respond to customer rejections / queries.
  • Continuously meeting or exceeding daily and monthly targets with respect to call volume and sales.

Your key qualifications & competencies:

  • Graduate in any field. In case of undergraduate, should have substantial insurance experience.
  • 3+ years of experience in call centre sales - outbound, is a must have.
  • 3+ years of experience in life / general insurance companies is good to have.
  • Good written and telephonic communication skills.

Job Type: Full-time

Pay: ₹16,000.00 - ₹20,000.00 per month

Benefits:

  • Health insurance

Work Location: In person

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