Call Center Executive

Job Title: Call Center Executive

Company: DESMAT – Stationery & Office Products Industry
Location: Ashok Vihar ( North Delhi)
Job Type: Full-time

About Us

DESMAT is a reputed brand in the stationery and office products industry, offering a wide range of labels, inks, photo paper, plain film transparent sheets, and other office & computer stationery solutions. With a strong presence in the market, we are committed to quality, innovation, and customer satisfaction.

Job Description

We are looking for a Call Center Executive to handle customer communication effectively. The role involves managing inbound and outbound calls, handling enquiries, providing product information, following up on payments/orders, and ensuring customer satisfaction.

Key Responsibilities

• Handle inbound and outbound customer calls in a professional manner
• Provide information about DESMAT products (labels, inks, stationery solutions)
• Manage order updates and payment follow-ups
• Maintain records of customer interactions and transactions
• Resolve customer enquiries and escalate complex issues when required
• Generate leads and support sales team through telesales activities
• Ensure customer satisfaction by delivering prompt and accurate responses

Requirements

• Graduate (preferred) with 1–3 years of experience in customer service / call center / telesales
• Strong communication skills (English & Hindi; local language is a plus)
• Good listening and problem-solving abilities
• Basic computer knowledge (MS Office, CRM software)
• Ability to multitask and work under pressure

Benefits

• Competitive salary & incentives
• Growth opportunities in a reputed brand
• Supportive and professional work culture

Working Days & Timings: 6 days working (Monday to Saturday), 9:00 AM – 6:00 PM

Job Type: Permanent

Pay: ₹9,947.17 - ₹27,936.06 per month

Benefits:

• Provident Fund

Application Question(s):

• 6 days working (Monday to Saturday), 9:00 AM – 6:00 PM

Education:

• Bachelor's (Preferred)

Experience:

• Cold calling: 2 years (Preferred)

Language:

• English (Preferred)

Location:

• Delhi, Delhi (Preferred)

Work Location: In person