Call Center Agent

Position Title: Sales Representative – Reservation Agent (Target-Based Incentives)

Reports to: Sales Manager / Reservations Head

Key Responsibilities:

• Handle inbound and outbound reservation calls for guests, ensuring excellent customer service.
• Proactively identify and pursue sales opportunities to maximize room bookings and upsell hospitality services (rooms, amenities, packages, etc.).
• Meet and exceed monthly, quarterly, and annual targets for room reservations and revenue contributions.
• Accurately input guest reservation details in the hotel management system.
• Follow up with leads, inquiries, and repeat guests to convert opportunities into confirmed bookings.
• Communicate promotions, special offers, rates, and packages clearly to potential guests.
• Maintain updated knowledge of all products, services, and events available within the property.
• Provide prompt responses to guest inquiries via phone, email, or online chat.
• Work with the sales, marketing, and front office teams to achieve overall business goals.
• Prepare regular reports on sales performance, targets achieved, and incentive earnings.

Incentive Structure:

• Attractive incentives/commissions on achieving and surpassing reservation and sales targets.
• Additional rewards for top performers (e.g., gift cards, recognition, special bonuses).

Qualification & Skills:

• Graduate in any discipline (hospitality, business, or related preferred).
• Experience in hotel reservations, sales, or a call center will be an added advantage.
• Strong communication, negotiation, and persuasive skills.
• Ability to work under pressure and achieve targets within deadlines.
• Self-motivated, energetic, and results-driven.
• Experience with hotel management or reservation software is preferred.

Other Requirements:

• Willingness to work flexible shifts, including weekends and public holidays if required.
• Professional and guest-centric attitude.

Job Types: Full-time, Fresher

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Work Location: In person