Cafe Manager

Location: Goa and Bangalore

Key Responsibilities:

1. Operations Management

• Oversaw daily café operations, ensuring efficiency and adherence to company policies.
• Maintain cleanliness, hygiene, and safety standards as per regulatory guidelines.
• Monitor inventory levels and coordinate with suppliers for timely stock replenishment.
• Ensure all equipment and facilities are properly maintained and functional.
• Monitor every employee while they serve guests. 

2. Staff Management

• Recruited, trained, and supervised café staff.
• Create and manage work schedules to optimise productivity and minimise costs.
• Foster a positive work environment, encouraging teamwork and motivation.

3. Customer Service & Experience

• Ensure high levels of customer satisfaction through excellent service.
• Address customer inquiries, concerns, and complaints in a professional manner.
• Monitor and improve customer feedback through surveys and direct interactions.
• Background should be from F&B stry/café services. 
• Excellent communication skills & Customer service skills 
• Proficiency in POS system & basic financial management 

4. Sales & Financial Management

• Monitored sales performance and developed strategies to increase revenue.
• Control costs, food, and supplies to maximize profitability.
• Handling cash management, daily reconciliations, and banking transactions.
• Analyse sales reports and implement promotions or changes to boost business.

5. Marketing & Promotions

• Assist in planning and executing marketing initiatives to attract and retain customers.
• Coordinate with marketing teams for social media campaigns and in-store promotions.
• Build relationships with local businesses and the community to increase visibility.

Education :

Bachelor’s degree in hospitality management, business administration, or a related field (preferred but not mandatory).

Minimum of 2-3 years of experience in a supervisory or managerial role in the F&B industry.