Cafe Leader ( Assistant Manager & Store Manager)

Role & responsibilities

Manage the preparation and cooking of all foods and drinks/beverages

2. Adhere to agreed prices/budgets and maintain applicable quality standards and

records

3. Manage ordering and obtaining supplies

4. Ensuring suicient team members at all times and within agreed budgets

5. Quality control of all supplies, food, drinks/beverages, kitchen hygiene and health and

safety. Ensuring compliance to sanitation, hygiene, health and safety legislation and

organisational and quality requirements and working policies and procedures.

6. Meet targets as a team and smooth running of the team

7. Contribute to training and development of the team

8. Adhere to statutory obligations and agreed quality and best practice guidelines

9. Manage Front of House duties to include taking and making reservations, taking and

serving order, clearing and preparing tables, prepare the bill and take payment

10. Manage customers expectations and assist in dealing and resolving all queries

11. Eective liaison, support and assistance with the remainder of organisation

12. Subject to agreed criteria, recruitment, training, set action and targets, appraise and

manage performance, development, coaching and general support of all team

members to ensure targets are met

13. Maintaining accurate records and accounts as required and reporting as agreed.

Managing store profit and loss.

14. Responsibly use resources and control expenses to operate within budgetary controls

Preferred candidate profile

Experience: More than 4+ years of experience and proven success in a corporate

supervisory role, working with various levels of manager

• Leadership Skills: Ability to eectively lead and motivate a team of baristas. Excellent

interpersonal and leadership skills, with an ability to communicate eectively across

departments

• Math Skills: Ability to handle transactions and manage store profit and loss

accurately.

• Customer Insight: Ability to gauge and cater to customer preferences. Experience in

customer service and conflict resolution

• Communication: Excellent verbal communication skills.

• Education: Graduation