Business Transformation Assoc Manager

Skill required: NA - Business Transformation
Designation: Business Transformation Assoc Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com. In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. Maintain operational quality across programs by monitoring budget, scheduling, risk, and scope. Drive reduction in variability and defects in business processes. Determine process performance baseline and metrics to evaluate performance.
What are we looking for? • Experience in Business Excellence/Business Transformation/Operational Excellence/Continuous Improvement/Process Improvement • Handling clients isn t required and must focus on how candidates are able to communicate effectively, handle certain situations and thoroughly express knowledge on six sigma. Applicants with experiences in dealing and leading internal projects are acceptable • Led more than 1 VSM activity • Expected to be a SME with deep knowledge in an area of expertise based on experience • Breadth of Knowledge: Expected to be knowledgeable about the work performed by their immediate team; may be knowledgeable about the work performed by teams they collaborate with • DECISION MAKING: Impact & Risk: Typically receives direction and feedback from their supervisor on setting priorities or assigning and managing tasks on a weekly basis Expected consequences for mistakes in their work would include missing team deadlines and may be escalated to a managing director Involved in risk mitigation decisions for their immediate team or multiple teams • Authority: Responsible for decisions made by their immediate team, expected to contribute to decisions that involve multiple teams, and may contribute to business area decisions • Green belt certified or trained • Contact Center experience preferred • Local only • Open to IC candidates • Open to other industries • Open to college undergraduates • Problem Solving: Expected to provide solutions to problems for their immediate team, and may provide solutions to problems that apply across multiple teams • Complexity: Provided guidance and instructions to help them complete their work on a weekly or bi-weekly basis, expected to complete similar tasks on a weekly basis (not including responding to emails and attending meetings) • Span: Breadth of responsibilities extends across multiple teams projects/work efforts • People Management: If people management is part of their role, typically directly supervises up to 6 employees, and indirectly supervises up to 20 employees • Collaboration: Typically has frequent exposure up to ML 5 and expected to do the following in meetings: Provide status updates about their project-specific contribution, answer questions about their project-specific contribution • Typically, has limited exposure to ML 4 - ML 2 and expected to do the following in meetings: Mostly observe, occasionally provide input
Roles and Responsibilities: • Innovate with the client to drive value to both Accenture and Client • Support & monitor operation to make it measurable, Repeatable and predictable • Transform organization to create system and process for Noise Less Deliver • Create client centric roadmap and transform organization to intelligent operation • Implement systems and processes that deliver improvement toward 100% conformance to customer requirements • Engaging upfront in solutioning & transitioning of deals to enforce rigor and day 1 stable. Lead process re-engineering and automation initiatives aligned to client expectation like Green SLA, Higher Productivity, Transparency in Process outcomes, etc • Evaluate replication opportunities for solution being developed on Automation & Process improvements • Provide support towards continuous Improvement programs like Six Sigma across various functions to create and enhance value to clients • Coach, train and deploy human centered thinking based on Design thinking concepts