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About the Team
Our team serves as a strategic bridge between the Business Technology organization and key business functions. We specialize in analyzing complex business problems and delivering innovative, cost-effective technical solutions that meet real-world user needs.
As domain experts of salesforce.com platform, we partner closely with both internal and external technical teams, functional Business Analysts, and Project Managers. We thrive on translating business needs into clear, actionable requirements gathering the right information to define solutions and drive clarity in decision-making. In collaboration with the Business Operations team, we help design and architect functional solutions tailored to customer needs, carefully balancing factors such as cost, time-to-market, scalability, and long-term serviceability. Our work directly supports the success of enterprise systems and empowers business stakeholders with smarter, more efficient tools and processes. Join us and be part of a high-impact team that drives significant transformation across the organization.
About the Role
As a Business Systems Analyst on our team, you ll play a key role in delivering and supporting solutions on the Salesforce.com platform . You ll collaborate with business stakeholders to understand their processes and challenges, translating those insights into clear, actionable requirements that drive relevant improvements.
We are a forward-thinking team, and we re adamant about using AI tools and automation to work smarter . You ll be encouraged to find and apply innovative solutions to streamline work, enhance analysis, and increase team productivity.
Key Responsibilities:
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Partner with business stakeholders to understand and document business processes, goals, and system gaps
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Lead the planning, prioritization, and execution of new projects and Salesforce enhancements
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Apply Agile Scrum practices, including participation in daily stand-ups, sprint planning, refinement sessions, and retrospectives
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Gather and refine requirements, create detailed JIRA stories with acceptance criteria, and collaborate closely with developers
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Create and implement test cases; coordinate and perform User Acceptance Testing (UAT) , including issue tracking and user sign-off
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Triage and manage production issues with a solid sense of urgency , ensuring minimal disruption to business operations
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Identify and implement process improvements using automation and AI-powered solutions where appropriate
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Support organizational change efforts through documentation, training, and post-launch stabilization
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Maintain a broad understanding of related IT systems and integration points to ensure cohesive end-to-end solutions
This role is ideal for someone who thrives in a dynamic, collaborative environment, embraces modern tools like AI for efficiency, and is passionate about problem solving using technology especially Salesforce.com to drive business success.
About You
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5+ years of Business Analyst experience
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Bachelor s degree in Computer Science, MIS, Computer Engineering, or equivalent work experience
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A driven, curious, and fun-loving nature you enjoy solving problems, learning new things, and bringing positive energy to the team
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Strong customer service mindset with a passion for delivering business value through technology
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Proven ability to manage stakeholder relationships with confidence and professionalism
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Experience supporting multiple integrated systems in an enterprise technology environment
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Hands-on experience with Agile/SCRUM frameworks and ceremonies
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Full project lifecycle experience including requirements gathering, configuration, testing, deployment, and change management
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Excellent analytical and problem-solving skills with strong attention to detail
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Ability to communicate clearly with both technical and non-technical audiences
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Demonstrated adaptability and eagerness to learn new technologies, including AI-powered tools
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High emotional intelligence , with strong interpersonal and collaboration skills
Our Approach to Flexible Work
With Flex Work, we re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
