Business System Analyst - Finance Systems

THE TEAM ROLE

Zuora s Corporate Operations organization serves as the backbone of our internal technology ecosystem, building digital experiences that connect teams, align business priorities, and strengthen collaboration company-wide. Taking a cloud-first, AI-enabled approach, we empower our global ZEOs with modern tools and self-service solutions that drive productivity, scalability, and agility - all while upholding the highest standards of security and compliance.

Within Corporate Operations, the Finance Applications team designs, implements, and optimizes the systems that power Zuora s Finance, Accounting, Procurement, Legal, and Human Resources functions. Reporting to the Senior Business Systems Manager of Digital Workplace Experience, this team works closely with cross functional partners, system analysts, project managers, data architects, and developers to deliver robust, scalable business solutions.

As a Business Systems Analyst for Finance Systems, you will play a key role in advancing Zuora s Finance SaaS ecosystem. You ll use your technical expertise, analytical mindset, and problem-solving skills to enhance system integrations, streamline business processes, and ensure reliability across finance systems.

You ll join a collaborative, high-performing team that values innovation, continuous improvement, and professional growth. Your work will directly impact the efficiency, quality, and scalability of Zuora s enterprise systems and digital transformation initiatives.

YOUR MISSION

As a member of the IT organization partnering with Finance Accounting, the Business Systems Analyst will act as a business technology advisor on how to use technology to maximize efficiency and effectiveness across Finance and Accounting teams.

YOUR OPPORTUNITY

As a Business Systems Analyst, you will collaborate closely with the Finance and Accounting to promote continuous improvements and implement best practices across our Finance SaaS application landscape. Your role will include shaping the future vision of our systems, anticipating business needs, prioritizing user stories through backlog refinement, and acting as the bridge between development and cross-functional teams. You ll play a key role in delivering enhancements through agile sprints and supporting User Acceptance Testing (UAT).

Key responsibilities

• Partnering with Finance and Accounting teams to evaluate business needs and optimize processes across Treasury Accounting, General Ledger, and Financial Reporting, ensuring efficiency and alignment with industry best practices.
• Leading initiatives to enhance core financial workflows including Banking, Treasury Accounting, Month-End Close, and Record-to-Report to drive operational efficiency and strengthen overall business performance.
• Collaborating with cross-functional teams to gather and refine requirements, develop user stories, manage approvals, support solution development, and coordinate testing through release.
• Providing system support for key financial platforms such as NetSuite, BlackLine, and Coupa, resolving configuration, data, and transactional issues.
• Developing and maintaining user documentation and training materials, and delivering training sessions to improve adoption and system effectiveness.
• Managing IT support tickets, performing root cause analysis, and ensuring timely and effective issue resolution.
• Maintaining system documentation and SOPs, ensuring accuracy, completeness, and audit readiness.

OUR TECH STACK:

WHAT YOU LL ACCOMPLISH

• Drive Financial System Enhancements
• Lead automation and optimization of General Ledger, Intercompany, Consolidation, and Reporting processes within NetSuite, improving data integration and visibility.
• Enhance bank reconciliation and cash management workflows to streamline financial operations and accuracy.
• Accelerate Financial Close Reporting
• Shorten and improve the month-end close process to deliver faster, more accurate financial results.
• Strengthen the reliability and consistency of financial data to support informed business decisions.
• Optimize Business Processes Scalability
• Partner with Finance and cross-functional teams to identify and implement process and system improvements that enhance usability, efficiency, and scalability.
• Provide IT cross-support by collaborating across teams to align systems, integrations, and workflows with best practices and future business growth.
• Collaborate Deliver Impact
• Build strong partnerships with Finance, Accounting, and Technical teams to ensure successful project delivery.
• Deepen understanding of financial workflows while driving continuous system and process improvement.

WHAT YOU LL NEED TO BE SUCCESSFUL

• Bachelor s degree in Management Information System (MIS), Finance, Accounting, or related field
• Over 5+ years of experience as a Business or Systems Analyst within a finance or accounting environments, with strong emphasis on ERP/financial systems such as NetSuite
• Solid understanding of core financial operations, including accounting principles, month-end close activities, and FPA practices related to allocations, budgeting, and forecasting
• Direct, hands-on experience with NetSuite is required; familiarity with platforms like Coupa, Blackline, and other finance tools is a plus
• Able to manage projects end to end from gathering requirements to solution design and testing
• Exceptional analytical and troubleshooting skills with a keen eye for process improvement and quality assurance
• Strong communication skills both written and verbal for effectively gathering requirements, documenting processes, developing test strategies, and collaborating across teams
• Knowledge of financial reporting, accounting standards, and regulatory compliance requirements, including IT controls, SOX, SDLC, and change management