Business Support Associate

Job Title: Business Support Associate

Company: Medcity Study Abroad

Location: Kannur | Kochi | Pala | Kollam

Employment Type: Full-time

Salary: ₹12,000 – ₹20,000 (plus performance-based incentives & promotions)

Key Responsibilities

• Lead Generation- Proactively contact potential students and parents via outbound calls to introduce Medcity Study Abroad’s services. Identify and qualify leads through targeted calling and follow-up communication.
• Lead Calls and Conversion- Make initial calls to potential leads, explain services, qualify their interest, and update the lead database accurately. Coordinate follow-ups, forward qualified leads to the counsellor/sales team, and work towards achieving lead conversion targets.
• Database & CRM Management- Maintain accurate and up-to-date records of all calls, leads, and follow-up activities in the CRM system. Ensure timely updates on lead status to support smooth coordination with the counselling team.
• Customer Engagement- Respond promptly to inquiries received via phone, email, or social media. Build rapport with students and parents to establish trust and maintain long-term engagement.
• Collaboration & Support - Work closely with the counselling and operations team to ensure a seamless transition from lead generation to admission. Assist in promotional campaigns, webinars, and events to boost lead flow.
• Target Achievement- Meet daily, weekly, and monthly targets for calls, lead generation, and conversions. Maintain a results-driven approach while ensuring quality communication standards.

Send your CV to:

operationsmanager.mioc@miak.in

+91 95620 06688 | +91 97457 33233

Job Type: Full-time

Ability to commute/relocate:

• Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Language:

• English (Preferred)

Work Location: In person