Business Support Associate

Job Description

Job Title: Process Associate / Customer Support Associate / Job Summary: The Process Associate is responsible for handling assigned tasks within a BPO environment, ensuring efficient and accurate processing of customer or client requests. This role may involve voice (inbound/outbound calls) or non-voice (email, chat, data processing) interactions. The ideal candidate delivers high-quality service, adheres to defined service levels, and maintains excellent client satisfaction. Key Responsibilities: Handle customer/client interactions through phone or email. Process transactions as per defined guidelines and standard operating procedures. Meet productivity and quality targets consistently. Work collaboratively with team members and supervisors to resolve complex issues. Ensure data confidentiality and comply with company policies and client-specific regulations. Required Skills & Qualifications: Strong communication skills (verbal and written). Ability to work in a high-pressure, fast-paced environment. Attention to detail and accuracy in data handling. Basic computer skills (MS Office, CRM tools, etc.). Problem-solving attitude and customer-first approach. Willingness to work in rotational shifts (if applicable). [Preferred] Previous BPO/customer service experience. Educational Qualifications: Minimum: High School Diploma or equivalent Preferred: Bachelor’s degree in any field Job Types: Full-time Shift: Day Job Type: Full-time Pay: ₹20,000.00 per month Schedule: Day shift Work Location: In person