Job Description

Business Solutions Analyst The role of the Business Analyst / Project Manager (BA / PM) is to work closely with the business units to capture, consolidate, and communicate the project-related information to the business units they support. The BA / PM is critical in ensuring that the business requirements are appropriately defined, prioritized, and communicated to the fulfillment organization. Additional responsibilities include ensuring technical and operational performance, data integrity, and that operational business needs are met. This position should focus on ways to implement process improvements to benefit the customer experience. Through the projects and support provided to the business, the Business Analyst / Project Manager will help the company to achieve the goals and objectives of the business. Essential Functions Proactively identify, develop or coordinate development efforts of others to implement or enhance solutions to solve business problems for the business unit; ensure that the results meet the operational business needs (50%) Acts as a liaison (listen, learn, consult, and promote transparency) between departmental end-users, information technology analysts, and consultants in the analysis, design, configuration, testing and maintenance of new systems and enhancements to existing systems to ensure optimal operational performance and end user customer experience (30%) Provide recommendations, gather requirements, and project-manage efforts for customer impacting enhancements or implementations including defining business needs, analyzing alternatives, and involving training as well as Methods and Procedures as needed (20%) Location: Remote Experience/Background 6+ years of experience Experience or demonstrated ability to provide customer oriented IT support and consultative services to internal clients Experience with the particular business process/function/data that the assigned system(s)/groups support Experience analyzing and implementing projects in a team environment Experience with the IT systems development life cycle processes on a multi-user system, including: Development and execution of test plans and cases Development of system and user documentation Development and completion of requirements analysis/process flow design Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.