Business Process Automation Specialist

Company Description

Family&Flats

Role Description

full-time, on-site role

hands-on execution role

Key Responsibilities

• Analyze existing business workflows and identify automation opportunities
• Design and implement

  end-to-end automation solutions

  for:
• Lead capture, qualification, and assignment
• WhatsApp communication and follow-ups
• Calling workflows and call tracking
• Status updates, reminders, and reporting
• Use

  Google Sheets as a central operations interface

• Integrate

  WhatsApp Business API

  (WATI / Interakt / Gupshup / Meta API)
• Integrate

  cloud telephony platforms

  (NeoDove, TeleCRM, Exotel, MyOperator, etc.)
• Connect tools such as

  ClickUp, CRM systems, Google Forms, Gmail

• Build automation logic using

  Apps Script, Zapier, Make, or similar tools

• Monitor automation performance and resolve issues proactively
• Document processes, workflows, and SOPs for smooth handover
• Provide ongoing maintenance, improvements, and user support

• Strong understanding and hands-on experience with

  process automation tools and technologies

• Proficiency in process documentation, workflow analysis, and optimization techniques

• Experience with business process management (BPM)

  and mapping tools
• Strong working knowledge of

  Google Sheets automation

• Experience with WhatsApp Business API integrations

• Familiarity with no-code / low-code tools

  (Apps Script, Zapier, Make)
• Excellent analytical, problem-solving, and critical-thinking skills
• Strong project management, communication, and collaboration abilities
• Proven ability to work

  on-site

  and effectively with cross-functional teams
• Familiarity with

  data analysis and reporting tools

  is a plus
• Bachelor's degree in

  Business Administration, Information Technology, Computer Science

  , or a related field

• Google Sheets & Google Apps Script
• WhatsApp Business API platforms
• Cloud telephony tools (NeoDove / TeleCRM / Exotel / others)
• ClickUp / CRM systems
• Zapier / Make / Webhooks

• Business Process Automation Specialists
• No-code / Low-code Automation Experts
• Operations professionals with strong tech exposure
• Automation consultants looking for a long-term, on-site role

Drop your CVs at [HIDDEN TEXT]